Job Description

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships. .

Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.

• excluding partnerships

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

Position Purpose

The successful candidate will be joining a Global Market IT Application Production Support team (APS) that supports multiple Risk and P&L systems which is used by teams worldwide. The team is responsible for supporting key applications used by front office traders to monitor their risk and PnL. The users are part of Global Macro business line, one of the highest grossing team generating revenues for the group.

We are looking for a talent who will play a pivotal role in ensuring the smooth operation of these applications while actively collaborating with traders and IT teams to mitigate risk effectively. Someone capable of bringing vast knowledge and strategic insight to optimize the risk generation batch chain to deliver faster and earlier results, elevating our performance to new heights.

The team is split across 5 sites London, Singapore, Mumbai, Montreal and New York looking after a group of applications: risks and P&L explain, risk presentation, analytical libraries and market contribution tools.

The new member will be based in Singapore taking care of risk and P&L daily checks for Rates and Credit perimeters. The applicant needs to be able to work autonomously unsupervised and have good communication skills to interact with other team members globally.

The candidate will work in a team of 5 people (including themselves) supporting mainly in-house applications which are mainly hosted in Europe and developed by teams in UK. Most of the solutions are internal development.

Support staff is organized globally on a Follow the Sun model. Handovers from New York and to London

Responsibilities

Shift Rotas

• Needs to be flexible towards working hours. Shifts start from 7am Singapore time

Incident and Problem Management

• Manage/Own P1/P2 incidents and problems end to end;
• Communicates with internal users and management over incidents and post-mortems;
• Diagnoses issues: establishes their root case;
• Initiates task force over critical incidents;
• Liaises with upstream and downstream systems support teams as appropriate;

Direct Responsibilities

• Assist troubleshoot and resolving incidents and problems on supported application.
• Monitor and maintain system health and performance.
• Develop, maintain and support Disaster Recovery plans on the weekend (bi-annual exercise).
• Participate in improving our monitoring and alerting tools for the support team to be more proactive on incident resolution and prevention.

Contributing Responsibilities

• Monitor group mailbox, assigning/escalating appropriately
• Basic of majority of the application the team supports with the ability to be L1 support when necessary.
• Adherence to Audit, Compliance and Risk guidelines.

Knowledge Management and Documentation

• Documents support procedures on wiki;
• Owns team knowledge base on wiki for all in-scope applications;
• Provides support to end-users on how to use the application;
• Ensures Follow-the-Sun and regional support teams are trained as required, in particular over new releases;
• Communicates a daily handover document to Follow-The-Sun support teams, where appropriate;

Continuous Service Level improvement

• Ensures that all application support logs are fit for purpose, ie meaningful and actionable;
• Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools;
• Implement self-recovery and automated detection of incident leveraging on learnings from past incidents;

Maintenance and enhancements

• Participates to release cycles for functional validation on staging/preproduction and production environments;
• Review release and coordinate around deployment/post release checks;
• Communicates Release Notes;

Qualifications

Technical & Behavioral Competencies

Financial competencies

• Good business knowledge of Rates, FX and Credit business
• Good business knowledge on other fixed income products
• Willing to learn and go outside the perimeter of knowledge
• Understanding of Risk & PnL terms

Technical Competencies

• Proficient in python
• Problem solving
• ITIL basic knowledge or understanding between incident tickets and problem tickets.

Behavioural Competencies

• Strong verbal and written skills,
• Excellent multitasking skills.
• Wiliness to consistently learn.
• Able to work efficiently, unsupervised or remotely
• Enthusiasm and be committed to work alone or in a team
• strong analytical and interpersonal skills as well as reporting capabilities
• strong communication and presentation skills both verbal and written
• Be business oriented, positive, resilient, full of stamina with a clear focus on results and deliveries
• Be creative, innovative, pro-active and convincing in terms of finding solutions.
• Ability to understand, explain and support change

Qualifications and Experience
First class degree of top university or engineering school, with strong scientific background - mathematical or/and IT
Fluent in written and verbal English

BNP Paribas