Job Description

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships. .

Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.

• excluding partnerships

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

https://careers.apac.bnpparibas/

Position Purpose
Be part of a global team providing services directly to the global G10 Rates businesses within the Global market group of BNPP.

It is First and Second line support (3rd line being development).

The Rates business at BNP Paribas is a major player in electronic market activities. The business includes market making activities on Bonds and Interest Rates Swaps across various electronic markets as well as client-facing business, proprietary trading and futures and options brokerage.

The eRates support team provides support on etrading tools used by rates and credit business in Asia. The team\'s responsibilities include rates pricing system (Forward Pricer), market connectivity (ION), pricing (in-house pricers) and STP. Forward Pricer is also used by other business lines ( FXLM, EQD, Risk etc ) and all APAC users need to be supported by the team.

In Singapore, our users are mainly traders. Our users are primarily in Singapore though present in all 13 sites in Asia pacific. Due to the follow the sun, we may sometimes assist users located in Europe and America.

The systems are used globally with major server hubs in London, New York, Singapore and Tokyo.

Most of the solutions are internal development but some vendor solutions are also used.

Support staff is organized globally on a Follow the Sun model. Handovers from New York and to London

In Singapore the team is has 7 members among which 3 of mainly focussed on FX and 3 on rates with one leader. While the primary duty for this role is clearly on Rates, it is necessary to have basics knowledge on FX in order to anticipate turnover and crisis management.

Responsibilities
Shift Rotas in the team for eRates are in place to cover

• From 5:30 am or 6:30 am SIN time every Mondays, depending on SYD season, on a rotation basis;
• From 7am SIN time from Tuesday to Friday, on a rotation basis
• Bank holiday cover, on a rotation basis;
• Occasional weekend work (DR drill, major release sanity checks, etc);

Incident and Problem Management

• Manage/Own P1/P2 incidents and problems end to end;
• Communicates with internal users and management over incidents and post-mortems;
• Diagnoses issues: establishes their root case.;
• Initiates task force over critical incidents;
• Liaises with upstream and downstream systems support teams as appropriate;

Application Monitoring and follow up

• Responsible for global uptime target of 99.9%, across the whole Rates etrading platform;
• Responsible for production implementation, troubleshooting and monitoring of Forward Pricer during APAC hrs.
• Responsible for production implementation, troubleshooting and monitoring of trading applications and market access support of Rates Trading on various APAC markets (Tradeweb, Bloomberg, Market Axess, SFE/ASX, JPX, eSpeed US, BTEC...)
• Monitors application state and input/output data correctness throughout the day, hand-over with follow the sun support teams;
• Performs system administration;
• Support traders, troubleshoot and diagnose functional and technical issues in the production environment

Knowledge Management and Documentation

• Documents support procedures on wiki;
• Owns team knowledge base on wiki for all in-scope applications;
• Provides support to end-users on how to use the application;
• Ensures Follow-the-Sun and regional support teams are trained as required, in particular over new releases;
• Communicates a daily handover document to Follow-The-Sun support teams, where appropriate;

Continuous Service Level improvement

• Ensures that all application support logs are fit for purpose, ie meaningful and actionable;
• Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch

scheduling and enterprise monitoring tools;

• Implement self-recovery and automated detection of incident leveraging on learnings from past incidents;

Maintenance and enhancements

• Participates to release cycles for functional validation on staging/preproduction and production environments;
• Review release and coordinate around deployment/post release checks;
• Communicates Release Notes;

As expertize builds up over the years - Project and specific tasks

• Gather requirements from business users and clarify them in high level specs to dev, then coordinate the deployment with business and development teams;
• The senior team are also responsible, from an IT perspective, for specific client onboarding on 3rd platform including go-live certification;
• Various project are also managed by the team, all related to support: most of the tasks are incident response, business request or maintenance;
• Project can also include management application impact of database or MQ systems migration for example;

Technical and Behavioral Competencies

Financial

• Good business knowledge of Rates business and electronic trading principles (pricing, STP, valuation etc)
• Good business knowledge on other fixed income products
• Willing to learn and go outside the perimeter of knowledge

Technical and Behavioral Competencies

• Strong SQL: PL/SQL , Oracle
• Knowledge of using Windows and Unix commands
• Development : Excel macro and VBA is a must. Python, C++, java is a plus
• Monitoring: Autosys, Geneos
• Knowledgeable in ITIL processes

Just be aware of:

• Market Data mechanisms and protocols (RMDS, FIX, TOF)
• Existence of used technologies: FIX, TCP/IP, TIBRV, MQSeries and other middleware

Desirable:

• Experience with ION Trading softwares (MMI, Sysadmin)
• Experience on trading floor
• Experience with traders\' pricer support
• Advanced knowledge of trade lifecycle
• Advanced knowledge of Swaps, Bonds, Futures products

Behavioural

• Flexibility/Adaptability in working hours to cope with the business and team\'s needs
• Analysis and communication
• Ability to clearly explain technical issues
• Ability to work under pressure in a changing environment
• Capability to cope calmly with stressed users facing system issues
• Strong sense of issue ownership and business accountability
• Problem solving minded
• Willingness to learn
• Strong desire to investigate and resolve issues in the short term (workaround / setting up procedure) and Longer

term (participate to the definition of proper fix)

• Genuine interest in support
• Interest to work in financial IT and learn the business.
• Inquisitive mind
• Good personal organisation to follow up simultaneously a very large number of support issues
• Understand users\' need and convert them to IT realisable

Qualifications and Experience
First class degree of top university or engineering school, with strong scientific background - mathematical or/and IT
At least 2 years\' experience in a similar role as Front office application support in Rates domain.
Fluent in written and verbal English.

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