Rma Coordinator
Olongapo, Philippines
Job Description
JOB SUMMARYThe RMA Coordinator successful candidate is responsible for receiving customer product returns and performing post return analysis, as well as informing existing and potential customers of service capabilities. The ideal candidate is customer focused, able to follow and develop processes, work well independently, and as part of a team.DUTIES AND RESPONSIBILITIES
- Handle then day-to-day warranty claim activities
- Work with customer and vendors regarding returns or DOA's / warranty exchanges.
- Collaborate with vendors/manufactures to obtain optimum Return Merchandise Authorizations process.
- Resolve difficult issues related to warranty claims with our vendors/manufactures.
- Responsible for monitoring all return merchandise authorization documents to the company system.
- Follow up vendors and provide updates to customer to resolve issues related warranty claims.
- Maintain, review and update process documentation on a regular basis; Creating new documents as required
- Work with logistics for freight and delivery of warranty units
- 8 hour shift
- Olongapo Subic Bay, Zambales: Reliably commute or planning to relocate before starting work (Preferred)
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Job Detail
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Job IdJD1092344
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationOlongapo, Philippines
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EducationNot mentioned