Job Description

Main responsibilities

• Implement and coordinate specifically nominated Safety agreements and/or Life raft rental agreements. Assist and follow up Life raft exchanges.
• To coordinate all service-related jobs, receive and register enquiries/orders in the system and ensuring all the information is correct.
• Follow up with customer on quotations.
• To identify order building opportunities through telephone sales expertise
• To issue delivery instructions to the appropriate supply point and follow up delivery of the goods
• To keep customer informed of changes in the order, surcharges and any other relevant information for the sake of good order
• To resolve any order related problems including suggestions for redirection of orders if appropriate
• To use customer specific due date information related to safety in order to pro-actively promote our products and services to any customer and to meet our contractual obligations for signed customers.
• Provide technical support and advice to customers.
• Support and assist Sales in conceptualising and pricing of fleet agreements.
• To register and maintain fleet agreement information into the IT systems available.
• To report and take corrective action contribute to sales budgets are achieved and contractual obligations are fulfilled.
• To provide regular feedback on technical, service quality and commercial issues raised by customers to the Customer Services Manager, the respective Account Manager and the Business Stream.
• To coordinate with spares centres for parts purchase whenever possible.
• To gather information required to help investigation and resolution in invoice dispute.
• To follow up complaints/ noncompliance through improvement/complaint system in place
• To check that the order value maintains within the existing authorised credit limits and policies
• Duly follows Safety Service Operational Manual and local operation procedures.
• Responsible for up keeping good QHSSE (Quality, Health, Safety, Security & Environmental) practices as laid down by the company during your employment at all time.
• Any other duties assigned by the manager.

• Response to customer as per agreed targets/speed, especially related to sending order acknowledgements and quote follow up
• Level of technical support to customers, the Customer Services team and Sales.
• Agreed AOP and KPI\'s
• Work process efficiency

• Formal education in engineering/technical studies or relevant work experience
• Experience from the marine industry and technical experience is essential
• Able to meet deadlines through good time management and allocation of priorities
• Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organisation
• Fluent English - both in writing and speaking.

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