Sales & Customer Care Associate
Singapore 169074, Singapore
Job Description
Responsibilities:
- Handling general and order-related enquiries via various platforms (email and phone), ensuring smooth and seamless pre and post-sales customer service.
- Manage overall administration of AO (Advance Order) processing and fulfilment for orders received via the online website and email.
- Manage the overall process of preparing fulfilment-related materials, including compilation and dissemination of order information to the respective stores and teams.
- Troubleshooting and resolving AO (Advance Order) processing and fulfillment-related issues.
- Processing corporate or wholesale orders placed.
- Ensuring all orders are communicated to the various production teams and resolving production-related issues in cooperation with the relevant teams.
- Manage and resolve all customer service recovery issues working in collaboration with the relevant teams.
- Any other duties as assigned.
- 1-2 years experience in Sales / Order Fulfilment / Customer Service is preferred.
- Have good work ethics, initiative and willingness to learn.
- Excellent communication and interpersonal skills.
- Fluent in English (verbally and written).
- Able to work in a team and multi-task.
About Plain Vanilla Bakery
Plain Vanilla Bakery it started out with a simple, earnest ambition to create and share some good old-fashioned cake with our local community; cake that was made with real wholesome ingredients, and was familiar and comforting. In a world of mass-produced confections, we wanted to go back to basics and bake like our mums and grandmothers used to \xe2\x80\x93 moist red velvet cupcakes topped with vanilla buttercream, apple pound cake drizzled with caramel, decadent chocolate brownies, warm and fudgey on the inside. The kind of scents, flavours, and textures that make us nostalgic for days gone by. Job types: Full-time Education: No education required Work location: On-site
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Job Detail
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Job IdJD1254067
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore 169074, Singapore
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EducationNot mentioned