Job Description

Job description

The ideal candidate is a hardworking, result-orientated and fun-loving team player who is passionate about the travel and tourism industry & the national education sector, and will play a critical role in the sales and marketing of tour products across various sales channels and platforms.

If you are looking to seek growth and challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic, this might just be for you!

Responsibilities

• Handle all tour bookings, reservations, customisations and amendments
• Prepare sales quotations, tour proposals and itineraries for customers
• Generate leads, reach out to potential clients, pitch and close sales
• Develop and establish new sales channels, agent relationships and partnerships
• Assist in operational procedures i.e. customisation of tours, tour logistics and on the ground management
• Ensure quality service & tour delivery and compliance of operational procedures
• Identify opportunities to improve operational and service methods / procedures
• Work with internal and marketing teams to achieve company strategic objectives and goals
• Stay up to date with industry trends and updates
• Follow up and maintain relationship with clients
• Monitor monthly sales target, tour volume, feedback and customer reviews
• Oversee sales team and ensure smooth coordination within the team
• Handle other administrative tasks

• Diploma / Degree in Business or related field
• Min. 3 years of experience in a sales or customer service role
• Background of working in the travel/tourism or educational industry is a plus
• Experience in customer relationship management
• Ability to manage and lead a sales team
• Knowledge in sales software such as Hubspot and Mailchimp is a plus
• Independent, results-driven, and able to work under minimal supervision
• Excellent verbal and interpersonal skills
• Strong copywriting and organisational skills
• Excellent time management skills
• Good eye for aesthetics and detail
• Willingness to work and continuously learn in a growing start-up/SME environment