Job Description

Job Summary Reporting to the Director of Business Travel, the Sales Manager, Business Travel is responsible for identifying, developing and managing accounts within specific segments, markets or geographical territories. He/She will maintain or increase current account production including but not limited to group, transient, rooms, banquet and events, weddings and F&B in order to generate revenue for the Hotel.

Key Responsibilities

• Prospects and develops new business continuously through phone solicitation, outside sales calls, customer visits to the hotel, trade shows, sales blitzes, direct mail, newspaper/journal research and other customer interaction or research.
• Drives and manages account transient, group and catering production through improved customer loyalty by excellent account management.
• Determines the accounts\' needs, Hotel\'s objectives, and marketing activities of each assigned market/account.
• Negotiates transient and group rates for assigned accounts.
• Continuously communicates the benefits of the Hotel to clients.
• Understands and is familiar with the fundamentals of assigned accounts.
• Identifies new or existing markets/accounts that meet property sales strategy.
• Be accountable for all targets and goals set for area of responsibilities.
• Develops marketing intelligence, new products ideas, competition activities, new customer trends and performance.

• Excellent service and interpersonal skills
• Excellent business negotiation and customer relationship management skills
• Excellent presentation and communication skills (Written and Spoken English)
• Proficient in Microsoft Office applications and HMS, Delphi
• Self-starter
• Good problem-solving skills
• At least 1 year experience in a similar capacity in an international chain luxury hotel
• Minimum qualification of diploma in any discipline