Job Description

The Sales Manager is responsible for promoting the hotel, and, where possible, hotels within the chain in the designated area/region. The role focuses on achieving optimal sales under the best possible conditions for the company while meeting budgetary requirements and individual KPIs.

Key Responsibilities:

Promote the hotel and support chain-wide sales opportunities within the assigned area/region.. Achieve hotel budget targets and individual KPIs, including room nights, meeting room targets, ADR, and occupancy. Visit and maintain relationships with former, existing, and potential clients, focusing on commercial accounts. Anticipate business volume by considering hotel occupancy, holidays, weather, events, and local activities. Understand guest requirements and ensure services meet their expectations. Maintain accurate client and company information in the PMS and provide excellent after-sales service. Negotiate rates and contracts with clients, confirm verbal proposals in writing, and follow up on complaints. Support the Director of Sales in training and onboarding new team members. Monitor competitors' activities and contribute to market intelligence. Execute the hotel's sales strategy, sell room nights, and maximize revenue while adhering to company policies and ethics.

Requirements:

Bachelor's Degree or Diploma in Hospitality Management Minimum of 5 years of sales experience in the same capacity Proven ability to build relationships and find new business: prospecting, networking, site inspections, and sales calls Strong sales background in MICE Excellent verbal and written communication skills and strong attention to detail Keep abreast of industry trends and share information with all staff Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously Proactive mindset to anticipate and support changes in our business Conformity to the highest standards of personal integrity and ethical behavior * Exceptional customer service abilities