Job Description

Job Purpose Based in the Singapore office and reporting to the Sales Operations Supervisor, the Sales Operations Executive (SOE) plays a key role in executing sales orders & ensuring customer orders Job Purpose Based in the Singapore office and reporting to the Sales Operations Supervisor, the Sales Operations Executive (SOE) plays a key role in executing sales orders & ensuring customer orders are fulfilled in a timely manner. This role will be the main point of contact for customers' operational matters and acts as the coordination point with sales teams and various supply chain stakeholders across Fonterra network. The SEA Sales Operations Executive role is part of a wider Sales Operations team with staff based across Singapore, Thailand & Philippines. Some of the key areas you would own: . Manage contracts and execute sales orders in compliance with country and customer requirements . Ensure timely delivery of product to customers . Manage customer complaint & claim process . Engage customer on operational queries & request . Provide customer operational performance reporting and improvement . Champion specific areas within Sales Operations Team Qualifications . Tertiary qualification with 4-5 years of experience in Order Fulfillment, Customer Service, Logistics or Supply Chain preferably in the B2B wholesale trade industry. . Experienced in contracts/order management and have a solid understanding of the Order-To-Cash (OTC) cycle, logistics/supply chain/export/import processes . Working knowledge of SAP or relevant ERP systems. . Proficient in Excel, PowerPoint and Word. . Knowledge in Power BI & Advance Excel (i.e. Macro, advance Pivot) preferred . Experiences in shipping documentation & Letter of Credit preferred . Strong coordination & problem-solving skills . Excellent interpersonal, communication and negotiation skills. . Other ASEAN country language skills will be an advantage . Eligibility to work in Singapore a must. Our Story - Dairy Expertise that leads the world Fonterra's NZMP South & East Asia (SEA) is responsible for business-to-business (B2B) sales and marketing of Fonterra's dairy ingredient products under the NZMP brand. We sell to customers in markets all over the world and SEA is a cornerstone of our global business. Many of the region's leading food manufacturers choose our products. We deliver safe, quality dairy ingredients and supply solutions from standard ingredients such as milk powders and butter, to functional ingredients such as specialized proteins for sports and nutritional beverages. All manufactured to meet one of the world's most respected food safety frameworks. Every day, our knowledge, people and products combine to bring the best of dairy to the world.