Job Description

Yumi Active is an activewear brand inspired by haute couture and brings a little of the runway to the gym, yoga studio, and running track.

We are looking for a Retail Sales & Operations Executive.

This position will be hired under Career Conversion Programme initiated by Workforce Singapore and administered by TaF.tc. Individuals looking for a career switch are welcome to apply as you will get to undergo training to reskill for the job

Website: https://yumiactive.com/

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The job holder plays a critical role in ensuring efficiency in operations and driving the sales growth of the brand. You will manage Yumi Active’s daily online and offline retail operations which include customer service, inventory management, stocking, merchandising, housekeeping, and retail administration.
You will be responsible for supervising, coaching, and training the frontline retail team at the mall outlets and managing the team’s roster. You will also be rostered to frontline operations in the malls.

What you will do day-to-day:

• Customer service – Provide accurate information/advice on products to customers, assist in day to day operations at Yumi studio and at the malls, manage and follow up with all multi-channel customer enquiries and feedback. Obtain regular customer feedback from different distribution points on our products and services and prepare summarised reports to the design team and management for review.
• Frontline team management – Manage roster and placement of frontline retail staff at shopping malls, prepare training materials and administrative guidance to new and existing promoters. Conduct regular reviews of frontline staff performance, store set-up and merchandise display. Be involved in frontline duties at the shopping mall.
• Inventory management and fulfilment – Conduct regular stock-taking, ensure timely order fulfilments, planning and distribution required stocks to stockists and online marketplaces.
• Distribution channel management – Coordinate collaborations and setup of new and existing stockists and online marketplaces, plan for product briefings, sales performance review and identify opportunities to grow brand awareness, engagement, and sales. Explore and propose new channel partnerships to grow the brand.
• Store upkeep and maintenance - Ensure office and all retail store interior and its environment are always properly maintained and up-kept. This includes online storefronts’ presentations and information.
• Process Documentation – Assist in drafting and keeping up to date standard operating procedures (SOPs) to ensure operational efficiency and effectiveness.

What you will need:

• Minimum a Diploma in Business Studies/Retail Operations/Administration/ Management or equivalent.
• Proficiency in MS Office is a must.
• Be customer and sales oriented - Pay strong attention to detail and deliver work that is of a high standard.
• Enthusiastic, pleasant, and vibrant personality.
• Highly motivated team player with good supervisory, communication, customer service and management, planning skills. Must be adaptable and thrive in changing environments.
• Experience in fashion retail and/or fitness enthusiasts will be an added advantage.
• Must not have worked in similar job scope.

About TaF.tc:

With the mission to inculcate the attitude, skills and knowledge for the development and integration of the textile and fashion industry, TaF.tc aims to be the global fashion school without boundaries. Being the training arm of the Textile and Fashion Federation (Taff) and the first Continuing Education and Training Centre (CET) in Singapore, we offer specially designed courses and programmes to prepare our students for a creative career as well as to help industry professionals develop and specialise. As a big family, we are building a culture that inspires you to cultivate an agile thinking, build your growth mindset, enhance your customer obsession and most importantly, learn to care for one another. We are also constantly seeking and leveraging on technology to solve problems and transform the way we work in order to achieve the most efficient outcomes. If these are some of the qualities that interests you to be part of our big family, we would like to hear from you!