Job Description

COMPANY DESCRIPTION Kaplan is one of the world\xe2\x80\x99s largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary. Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic programmes for higher learning and professional certification courses for skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted over 95,000 graduates. We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values \xe2\x80\x93 Opportunity, Knowledge, Support, Integrity and Results \xe2\x80\x93 help guide the way we work. At Kaplan, we provide a stimulating and professional working atmosphere with plenty of room for initiatives and growth. If you are seeking for challenges and enrichment, we welcome you to write to us at : HRSG@Kaplan.com RESPONSIBILITIES Key Roles and Responsibilities:

• The incumbent is expected to provide a high standard of service to KF\xe2\x80\x99s potential and existing corporate clients, students, recruitment agents and internal stakeholders through sound advice, attending to walk-ins, telephone enquiries, emails, and other communications as appropriate.

• Provide timely and accurate advice to support students in admission, advancement, readmission, instalments, enrolment to KF\xe2\x80\x99s Program and other professional programs\xe2\x80\x99 admission requirements.

• Assisting the head of KF Regional Manager in implementing sales and customer engagement initiatives designed to enhance the value of learning with KF and raise the profile, quality, and prestige of KF\xe2\x80\x99s new programs and partners\xe2\x80\x99 professional qualifications designation.

• Relationship management with potential and existing students and internal/ external stakeholders will become an increasingly important part of the role.

• Active support for the wider business development team and maintaining market and product knowledge

• Provide Accuracy of database information, timeliness of responses, recognition and fulfilment of prescribed standards and deadlines

Requirements:

• Prior experience in customer service / 1 year of work experience in client-facing/customer services

• Experience in CRM software \xe2\x80\x93 Salesforce / Microsoft Dynamics 365

• Good in MS Office Software, especially Outlook and Excel & PowerPoint

QUALIFICATIONS

• Diploma from a local polytechnic in Business / Marketing / Mass Communication / Media / Engineering

OTHER INFORMATION Working Hours: Monday to Friday, 9am \xe2\x80\x93 6pm Work Arrangements: Hybrid (Blend of in-office and remote work) Location: Singapore (Central Area \xe2\x80\x93 Dhoby Ghaut MRT/Little India MRT/Rochor MRT) Please note that your application will be sent to and reviewed by the direct employer - Kaplan Higher Education Academy Pte Ltd