Job Description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.Why Join Us?To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees\' passion for travel and ensure a rewarding career journey. We\xe2\x80\x99re building a more open world. Join us.Sales Support SpecialistExpedia Group is looking for a Sales Support Specialist. This role will partner with PLS Sales team, including Business Development Managers, Account Managers to provide support with coordination tasks, internal investigations and processes. You will develop strong working relationships with Account Managers to actively identify and assist with partner needs. The role requires strong internal coordination skills, knowing how to work with other teams as they relate to servicing requests: this primarily includes finance, the partner reporting team, and customer operations, but could also include technical, analytics, marketing and legal teams.The travel market never stands still. At , we\xe2\x80\x99re smack in the middle of it. We unlock the power of Expedia Group for thousands of travel partners around the world and create the tools & technologies that help millions of travelers find the perfect accommodation, car hire, & flights for their next trip. We offer the chance to work with the brightest minds in the industry in an energetic, collaborative and truly international work environment. We are passionate about innovation, creative problem-solving and \xe2\x80\x93making sure we have fun while we\xe2\x80\x99re doing it!What you\xe2\x80\x99ll do:Effectively analyze and resolve incoming support requests covered by the service catalogue.Monitor the use of the existing services per salesperson, help optimize the use, detect barriers, and propose solutions.Proactively engage with the sales teams to identify further needs and propose ideas to meet their requirements.Fulfill internal service requests from stakeholders around the business and work on identifying areas of collaboration.Act as a custodian to our processes, identify deviations and remediate opportunities for improvement.Effectively communicate and collaborate with various areas and levels of the organization.Share best practices within the team and with relevant teams.Stay customer focused.Adapt a problem solving attitude.Who you are:

• Bachelor\xe2\x80\x99s degree and minimum 2 years related experience.
• Experience in sales support, account management, and/or client servicing in a B2B sales environment is a plus
• Experience in e-commerce, technology, search engine company, or travel background is a plus.
• Expertise in different tools including Tableau, Salesforce, Looker, and Zendesk is a plus.
• Excellent oral/written communication skills
• Proficiency in English a must. Japanese and other language proficiency are a plus.
• Be able to manage multiple tasks and projects simultaneously, prioritize time effectively, and pivot quickly where business needs demand it.
• Have an eye for a detail.
• Proficiency in Microsoft Office

Accommodation requestsIf you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the .We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.Expedia Group\'s family of brands includes: Brand Expedia\xc2\xae, Hotels.com\xc2\xae, Expedia\xc2\xae Partner Solutions, Vrbo\xc2\xae, trivago\xc2\xae, Orbitz\xc2\xae, Travelocity\xc2\xae, Hotwire\xc2\xae, Wotif\xc2\xae, ebookers\xc2\xae, CheapTickets\xc2\xae, Expedia Group\xe2\x84\xa2 Media Solutions, Expedia Local Expert\xc2\xae, CarRentals.com\xe2\x84\xa2, and Expedia Cruises\xe2\x84\xa2. \xc2\xa9 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Employment opportunities and job offers at Expedia Group will always come from Expedia Group\xe2\x80\x99s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you\xe2\x80\x99re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is .Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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