Job Description

What the role is:
The Info-communications Media Development Authority (IMDA) is seeking a highly skilled Salesforce Architect to lead the design of our Salesforce ecosystem. The ideal candidate would have deep expertise in Salesforce architecture, data modeling, integration, security, and development lifecycle management, with strong leadership skills to guide both internal and vendor teams.
What you will be working on:
Responsibilities
Architecture & Solution Design

• Design end-to-end Salesforce architecture across Sales, Service, Experience, Marketing, and Data Cloud.
• Define scalable data models, security models, and integration patterns.
• Ensure designs follow multi-tenant, metadata-driven, and API-first principles.
• Lead technical design sessions, create architecture diagrams, and review solution blueprints.
• Define standards for custom development (Apex, LWC, Flow) and platform configuration.

Governance & Compliance

• Establish and enforce Salesforce governance frameworks (naming conventions, data quality, API usage, release management).
• Ensure compliance with internal policies, regulatory frameworks (e.g.PDPA), and security standards.
• Act as gatekeeper for technical design reviews, ensuring adherence to architectural guardrails.
• Oversee DevOps and CI/CD pipelines, code reviews, and deployment governance.

Technical Leadership

• Guide developers, admins, and external vendors with best practices.
• Mentor junior architects and admins on Salesforce technical capabilities.
• Partner with enterprise architects to align Salesforce with broader IT strategy.
• Drive resolution of complex technical issues across environments.

Integration & Security

• Define and implement integration patterns (REST, SOAP, middleware such as AWS).
• Design secure authentication and authorization models (SSO, OAuth, SAML, Identity Licenses).
• Ensure robust data protection and encryption mechanisms.

Documentation & Knowledge Management

• Create and maintain technical documentation, including architecture diagrams, data flow diagrams, and integration specifications.
• Review and approve vendor documentation to ensure alignment with internal standards.
• Maintain knowledge base and reusable assets for future projects.

What we are looking for:
Requirements

• 8+ years of Salesforce experience, including at least 3 years in an architect role.
• Strong expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Flows.
• Hands-on experience with Apex, LWC, SOQL, Flows, API integrations, and security models.
• Deep understanding of Salesforce data modeling, sharing rules, and governor limits.
• Experience with DevOps tools ( GitHub Actions, Azure DevOps).
• Strong stakeholder management and cross-functional leadership skills.
• Salesforce Certified Technical Architect (CTA) or progress toward CTA.
• Certifications such as Application Architect, System Architect, Integration Architect, Identity & Access Architect.
• Experience with Marketing Cloud, Tableau CRM, and Salesforce Data Cloud.
• Background in enterprise governance, compliance, and technical documentation review.

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About Info-communications Media Development Authority:
Info-communications Media Development Authority (www.imda.gov.sg) offers a rewarding career that gives you a front seat in the fast-changing infocomm media sector, where technology and content are shaping the way people view the world more than ever. We offer a wide range of opportunities, where talented individuals and teams can make a difference. Whether you are developing a telecommunications policy affecting consumers or spearheading a scheme to nurture budding media talents, each member of IMDA contributes towards driving innovation, enhancing productivity for economic growth, and improving the quality of life for all Singaporeans. As a statutory board in the Ministry of Communications and Information, IMDA promotes and regulates the infocomm and media sectors.

Skills Required