Job Description

Responsibilities:

• Responsible for scheduling Onsite Field Service Engineers and Authorized Service Providers (ASP) to install, repair or maintain applicable instruments.
• Works closely with Sales and Support Organizations, Customer Operations Center, Support Parts Logistics and Authorized Support Providers to ensure timely delivery of services to customers.
• Provides administrative support for the Service Contact Center, including call management, document creation and office automation.
• Works in excellent partnership with Technical Remote Support Engineers and has direct responsibility of meeting contractual response times on all assigned tasks.
• Responds to customer inquiries, acts as liaison with other internal business groups.
• Ability to manage a highly pressurized and demanding multitasking environment on a daily basis, responding to sudden changes of priority and to management escalations with immediate solutions.
• Provides substitute support to the scheduling team in handling customer facing issues, when necessary.

Requirements:

• Minimum Bachelor\'s Degree in any field or equivalent.

• Excellent planning and organization skills.
• Knowledge of Microsoft Office Suite and relevant SAP modules.
• Effective and concise communication skills.
• Possesses full accountability to execute all the assigned task.
• Ability to handle customer onsite requests via telephone and mail.
• Ability to work independently and without direct supervision.
• Working hours on site: 8:30am - 5:30pm (Mondays - Fridays).
• Working location: Yishun

Yvonne Ong EA License No.: 02C3423 Personnel Registration No.: R1549551Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup\'s Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

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