Job Description

Position Snapshot

Location: Changi Business Park, Singapore

Company: Nespresso Regional

Type of contract: Permanent, Full-time

Position Summary

Joining Nespresso means embarking on a unique adventure within a growing and innovative company. At Nespresso, you will learn about our passion for perfection and for the exceptional, and about our values, which are guided by this same passion: Nespresso excellence.

We are looking for a SEA Ecommerce Operations Manager to be part of our exciting Nespresso Regional team. In this role, you will build a thorough view on how consumers are engaging with all Nespresso digital touchpoints through data and analytics, lead key Ecommerce projects and support markets to drive Ecommerce Channel growth in SEA.

A day in the life of\xe2\x80\xa6

• Analyse & identify trends across the online customer journey, providing insight & recommendations to drive additional traffic & sales
• Work with and support markets in development of Ecommerce strategy
• Utilise multiple data sources and turn different data streams into a cohesive view of our customer to produce detailed digital business insights & analysis.
• Ensure the tracking of A/B & MV testing scenarios in partnership with the eCommerce Coordinator
• Continuously track and optimize online acquisition campaigns in partnership with the Acquisition Coordinator
• Ensure all eBusiness activities & KPIs are tracked and aligned with CRM team
• Provide detailed analysis of path to registration and path to purchase to improve conversion funnel
• Provide detailed analysis of merchandising zones performance to refine understanding of winning combinations (menu/pages/section/placement/creative)
• Work closely with markets to improve online customer journey
• Support and lead Operational Ecommerce projects in the S.E.A. markets
• Support in recruitment & onboarding of Ecommerce Managers in S.E.A markets
• Coach & guide the Ecommerce teams in markets
• Support market key projects including marketplace expansion and new digital channels including upgrades in markets
• Foster a Performance Lab community with the market\'s digital acquisition specialists
• Promote a culture of testing and optimizing digital media using data-driven insights
• Build Regional JBPs & proposals with tech & media partners; Google, Facebook, Affiliate, SEM/SEO
• Support new market openings with ownership on eCommerce function (Rollout, Analytics & Performance Marketing)
• Liase with internal teams (HQ eCommerce, IT and Markets) to define project task list, coordinate content, follow-up on implementation and participate in testing and validation
• Conduct induction and sharing of best practices & recommendations to new agent markets on Rollout, Analytics and Performance Marketing topics
• Foster a data-driven mindset among market\'s Digital stakeholders
• Promote a culture of testing (A/B testing, iterative approaches, etc...)
• Build awareness of existing Digital Analytics solutions and strategy
• Share Web Analytics insights and recommendation at market level and to the Global Community through available sharing platforms (e.g. Nespresso eCommerce Chatter Group)
• Deliver reports & dashboards to monitor the digital performance of the eChannel
• Produce regular reporting and periodic research into key consumer segments and digital product usage
• Conduct regular reviews on eCommerce business together with markets
• Define & Optimize main KPIs to support eChannels monitoring
• Setup & maintain regular eCommerce KPI reports to send to stakeholders
• Produce Monthly/Quarterly/Annual eBusiness KPI dashboards with associated insights.
• Actively share best practice learnings across markets and from Global on monthly basis

What will make you successful

• Degree in quantitative field such as Statistics, Mathematics, Econometrics, Applied Analytics, Operations Research, Accounting, Business Management, Economics, or Finance required
• 5-7 years of experience with web/mobile analytics, metrics gathering, reporting and analysis
• 3-4 years of experience with A/B and MV testing management
• Advanced proficiency in predictive modeling, forecasting and other statistical analyses.
• Advanced proficiency in Google Analytics, Excel, Cognos and related data-analysis software
• Advanced eCRM expertise.
• Stakeholder Management in a matrix organization
• Experience in a multi national, cross channel environment a plus

Position Snapshot

Location: Changi Business Park, Singapore

Company: Nespresso Regional

Type of contract: Permanent, Full-time

Position Summary

Joining Nespresso means embarking on a unique adventure within a growing and innovative company. At Nespresso, you will learn about our passion for perfection and for the exceptional, and about our values, which are guided by this same passion: Nespresso excellence.

We are looking for a SEA Ecommerce Operations Manager to be part of our exciting Nespresso Regional team. In this role, you will build a thorough view on how consumers are engaging with all Nespresso digital touchpoints through data and analytics, lead key Ecommerce projects and support markets to drive Ecommerce Channel growth in SEA.

A day in the life of\xe2\x80\xa6

• Analyse & identify trends across the online customer journey, providing insight & recommendations to drive additional traffic & sales
• Work with and support markets in development of Ecommerce strategy
• Utilise multiple data sources and turn different data streams into a cohesive view of our customer to produce detailed digital business insights & analysis.
• Ensure the tracking of A/B & MV testing scenarios in partnership with the eCommerce Coordinator
• Continuously track and optimize online acquisition campaigns in partnership with the Acquisition Coordinator
• Ensure all eBusiness activities & KPIs are tracked and aligned with CRM team
• Provide detailed analysis of path to registration and path to purchase to improve conversion funnel
• Provide detailed analysis of merchandising zones performance to refine understanding of winning combinations (menu/pages/section/placement/creative)
• Work closely with markets to improve online customer journey
• Support and lead Operational Ecommerce projects in the S.E.A. markets
• Support in recruitment & onboarding of Ecommerce Managers in S.E.A markets
• Coach & guide the Ecommerce teams in markets
• Support market key projects including marketplace expansion and new digital channels including upgrades in markets
• Foster a Performance Lab community with the market\'s digital acquisition specialists
• Promote a culture of testing and optimizing digital media using data-driven insights
• Build Regional JBPs & proposals with tech & media partners; Google, Facebook, Affiliate, SEM/SEO
• Support new market openings with ownership on eCommerce function (Rollout, Analytics & Performance Marketing)
• Liase with internal teams (HQ eCommerce, IT and Markets) to define project task list, coordinate content, follow-up on implementation and participate in testing and validation
• Conduct induction and sharing of best practices & recommendations to new agent markets on Rollout, Analytics and Performance Marketing topics
• Foster a data-driven mindset among market\'s Digital stakeholders
• Promote a culture of testing (A/B testing, iterative approaches, etc...)
• Build awareness of existing Digital Analytics solutions and strategy
• Share Web Analytics insights and recommendation at market level and to the Global Community through available sharing platforms (e.g. Nespresso eCommerce Chatter Group)
• Deliver reports & dashboards to monitor the digital performance of the eChannel
• Produce regular reporting and periodic research into key consumer segments and digital product usage
• Conduct regular reviews on eCommerce business together with markets
• Define & Optimize main KPIs to support eChannels monitoring
• Setup & maintain regular eCommerce KPI reports to send to stakeholders
• Produce Monthly/Quarterly/Annual eBusiness KPI dashboards with associated insights.
• Actively share best practice learnings across markets and from Global on monthly basis

What will make you successful

• Degree in quantitative field such as Statistics, Mathematics, Econometrics, Applied Analytics, Operations Research, Accounting, Business Management, Economics, or Finance required
• 5-7 years of experience with web/mobile analytics, metrics gathering, reporting and analysis
• 3-4 years of experience with A/B and MV testing management
• Advanced proficiency in predictive modeling, forecasting and other statistical analyses.
• Advanced proficiency in Google Analytics, Excel, Cognos and related data-analysis software
• Advanced eCRM expertise.
• Stakeholder Management in a matrix organization
• Experience in a multi national, cross channel environment a plus

SINGAPORE, SG, 486035

SINGAPORE, SG, 486035

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