Job Description

WHAT YOU'LL DO

Staffing is a business critical function at the heart of what we do at BCG. The SEA Staffing Manager- Operations owns the overall People deployment strategy and capacity management for SEA. The focus of this role is to manage the Staffing programs for our Consulting staff across the six offices in Southeast Asia.

• Provide leadership and insight to Partners and consulting teams to balance the needs of staff, clients, and the business with preferences noted and honored wherever possible to achieve optimum deployment of consultants to projects
• Coordinate with SEA Partners on staffing priorities for the region (i.e. campaign and investment clients)
• Engage with SEA Partners on upcoming staffing opportunities, business development requirements and investments
• Maintain awareness of leads, proposals, cases, and firm priorities for the purpose of making effective staffing decisions, optimizing billability, and balancing supply and demand
• Directly manage staffing for senior consulting team (Principals and Project Leaders) and overseeing staffing for all consulting teams
• Work closely within the Staffing team to create and decide on staffing options:
  • Identify the best fit for a project based on client needs, specific skill sets required, topic expertise, and prior client experience, making complex trade‐offs as appropriate
  • Identify the best case mix based on team composition, staff development needs, location preferences, and availability
  • Identify resources for business development and proposal support
  • Managing allocation of unstaffed resources
  • Resolve staffing‐related conflicts, escalating to Staffing Partner when necessary
  • Ensures good knowledge of individual consultant profiles, development needs and preferences
• Communicate the staffing process, decisions and rationale with Partners and consultants, from initial planning through to team confirmation emails
  • Facilitate staffing forums with consultants
• Approves non‐partner consulting team vacations, taking into account of business seasonality and overall firm capacity needs
• Assume role of IP Guardian to monitor and act accordingly if there is abnormal level of KM (internal site) downloads by staff not supported by case needs
• Conduct analysis, plan and communicate reports/updates as required, e.g.,
  • Provide SEA leadership with relevant reports on the business situation and capacity utilization (e.g., availability of consulting staff, project pipeline)
  • Share available case and proposal opportunities with staff
  • Ensure Staffing system is maintained and oversee accurate updates
• Work with other key functions:
  • Career Development Committees (CDC): Discuss performance feedback with CD Advisors to better understand development areas and identify staffing solutions to address feedback
  • Career Services/ HR: Align case end‐dates for staff who are transitioning
  • Finance: Ensure consistency in staff deployment versus case budgets
• Point of contact for Asia Pacific and global counterparts to assist with international staffing and mobility requests
• Attend regional staffing calls with APAC colleagues, and contributing to calls with other regions
• Lead continuous improvement in staffing process based on feedback

YOU'RE GOOD AT

• 
  Building relationships (ability to generate respect and trust from others), exercising good judgement, professionalism, strong interpersonal skills and a collaborative style
• Communications - strong written and verbal communication skills are a must. You need to be able to effectively tailor your communications since we work across all levels of our organization
• Beyond being able to deliver on ideas and manage stakeholders, balance will be crucial. You will need to listen, negotiate, and flex where needed; while also having the stamina and strength to stand your ground on what can be reasonably accomplished
• Understanding the big picture, getting clear on which activities will make the biggest impact in realizing our commercial priorities. This requires the ability to bridge between pressing needs in our go-to-market strategy and the preferences of individual stakeholders
• Organizational skills – an ability to handle multiple tasks, prioritize them, and carry them out independently. The role will require you to be proactive to achieve success.

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• 
  Strong understanding of the consulting business
• Experience playing a key role in a staffing function in another BCG office or another consulting firm

YOU'LL WORK WITH

Member of the SEA Consulting HR team. Works with local and regional staff to develop and implement Staffing initiatives across the six offices in SEA.