Job Description

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business ou Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes. Our customers span across industries such as financial services, TMT (Telecommunications, Media and Technology), Education, Healthcare, Retail, Government, Manufacturing and Professional services. Our focus is to engage in the dynamics of our customers' vertical markets and apply the skills of our employees in modernising key digital pillars, Data centres and Cloud services, Security and Network Infrastructure, Workspace communications and collaboration, Data and information strategies, and IT operations modernisation. Logicalis Group has an annualised revenue of over $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4 billion. As we continue to grow as a business, our people are our key differentiator with our competitors, and developing and retaining our talent is a key priority for all of our businesses. We will recommend that you watch this short video with input from our employees around the world. Logicalis - The Role: The role is part of our Global SOC team, tasked to deliver Managed Security Services (MSS) and help customers achieve its business goals & objectives by re-imagining cybersecurity as one of its business enabler. The role reports to SOC vertical based in Singapore. It is great opportunity to put your past experiences in building a world class SOC and address cybersecurity challenges of organizations in the region. It provides exposure to wide variety of security technologies, and provides opportunity for the candidate to pioneer in developing SOC and build new MSS offerings. Accountabilities: . Work in 24x7 shift environment to handle security incidents and provide level two (L2) support during analysis & investigations to identify the root cause. . Provide detailed remediation recommendation to customers for the incidents within agreed SLAs, and if required assist them during remediation implementation. . Execute SOC playbooks, knowledge base to minimize the security incident impact and perform detailed investigation on the infected assets. . Escalate critical incidents to 3rd level support team, for further analysis & investigations, and demonstrate excellent collaboration skills for timely resolution to minimize impact to customers. . Review 3rd party threat intel feeds and integrate them into MSS platforms to provide value to our customers. . Prepare SOC monthly reports, which includes customization based on business requirements and present them to customers during monthly meetings, highlighting risks and mitigation plans. . Enable regional L1 Security Analysts to deliver seamless L1 support by developing SOC playbooks, relevant and sufficient knowledge base. The Individual and their Experience: . Candidate should have at least 3 years of experience working in SOC and MSS environments, with a Bachelor's degree in Computer Science/IT/Information security. . Excellent hands-on experience on incident analysis using SIEM platforms such as Microsoft Sentinel, IBM QRadar. . Hands on experience on any Endpoint Protection (EPP) or Endpoint Detection Response (EDR) technologies. Preferred if Microsoft Defender, CrowdStrike. . Exposure to firewall technologies such as Cisco, Palo Alto, Checkpoint, Fortinet. . Good understanding of WIN, LINUX environments and well versed with basic LINUX commands and troubleshooting, with a proven Unix (Solaris, Linux, BSD) experience. . Knowledge on any shell scripting language, and to apply them to automate mundane operations tasks. . Candidate should have at least one cybersecurity industry certification such as CEH, CHFI. . Good understanding of basic network concepts and advantage if exposure to cloud technologies. . Lateral thinking combined with excellent troubleshooting skills, preferably with experience following ITIL standards By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf