Job Description

Company DescriptionOur World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success. At Pullman Singapore Orchard, we don\'t do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxation zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.The Security Office demonstrated safety and security measures that meet the requirement of the Hotel Management. The Security Officer role is to protect company\xe2\x80\x99s assets relative to theft, assault, fire and other safety issues. They are also responsible for the security, safety and well-being of guests, employees and premises.Primary ResponsibilitiesManages the Control Room and daily routine assignments by Security Manager (SM)

• Visitors/Guests/Contractors Management. To verify all visitors, guests and contractors of their visit and to issue pass to them after verifications.
• Key Management \xe2\x80\x93 To record and issue departmental keys to the colleagues after verification. To acknowledge and record when the keys are returned.
• To report and document all incidents in the Security Management Occurrence log.
• To answer to all telephone enquiries in a clam and professionally manner.
• To record and take pictures of all Loss and Found Items surrender by colleagues or others in the \xe2\x80\x9cCase Property\xe2\x80\x9d form and thereafter to hand over to Housekeeping if there is no claimant.
• To respond to fire alarm activation and activate CERT members, DECAM (Decentralized Alarm Monitoring Station), Hotel Telephone Operator and raise the Fire Alarm Bell Activation Report thereafter.
• To assist in evacuation when the need arises.
• To assist in managing the Electronic Parking System for the Carpark, including printing the Daily Revenue Report and Settlement Report daily.
• Prepare to assume the role of a CERT member when the need arises.
• Any other duties assigned by the Security Manager (SM).

• Front Office \xe2\x80\x93 To ensure a peaceful environment, greet guest coming / going out of the hotel, to report and take action if there are disturbance.
• Main Driveway \xe2\x80\x93 Ensure orderly traffic flow, advice drivers of unauthorized parking to park at designated car park and to report and take action if there is disturbance.
• To conduct checks on unauthorised parking, advise driver to park at designated car parks, to report and take action if there is disturbance.
• Loading Bay \xe2\x80\x93 To ensure only authorised vehicles are allowed to park in the loading bay.

• To ensure smooth traffic movements in the loading bay.
• To ensure the vehicles are parked in an assigned parking lot.
• To ensure no obstruction cause to other vehicles using the loading bay.
• To verify the identities of all contractors/workers using the loading bay.
• To respond to any emergencies within 3 minutes or less.

• Must be a registered Security Officer with PLRD and holds a valid Security License issued by PLRD.
• Secondary education with all the mandatory WSQ Certification in Security Operations.
• Certified in First Aid, CPR and AED.
• Certified CERT member as per SCDF guidelines under High Risks Installation (HRI) Tier 1
• Minimum of 2 years of relevant experience in the hotel industry preferred

• Outgoing personality and able to remain calm under duress.
• Oral and written fluency in English. Ability to converse in other languages is an advantage.
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint and Word) will be an advantage.
• Good interpersonal skills with ability to communicate with all levels of employees.
• Ability to work effectively and contribute in a team.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative under dynamic environment

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