Job Description

Managing the regional operation with the direction of the General Manager on day to day business of the outlets and regional profit and loss performance. Outlets Management Outlet Managing the regional operation with the direction of the General Manager on day to day business of the outlets and regional profit and loss performance. Outlets Management Outlet sales budget (or target) management and management of KPIs. Outlet cost control: Labour cost, food cost, operating cost e.g. utilities, disposable products and others. Improving on outlet operation flow and SOP manual. Improving on outlet promotion and marketing activities. Well versed in menu and operations, train and lead the team to achieve higher performance. Handling or dealing with customer feedback, complaint and comment in a professional way. People Management Involving team members recruitment and hiring. Conduct and review training such as orientation, on the job training (OJT) and others. Monitor team members' training progress and performance evaluation. Cash Management Ensure outlet cash sales bank in accordingly. Manage monthly outlet petty cash reimbursement. Other Plan and conduct monthly outlet meeting with target and action plan. Monthly outlet performance analysis and audit, analysis and action plan. Ensure outlets compliance with all relevant regulation and legislation, e.g. labour laws, hygiene standards, licenses for business, liquor and others.