Job Description

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This role entails supporting the client with liaising and coordinating with partners (including public sector agencies, social service agencies, external partners, translators and developers) to update, maintain and refine the content on SGW. SGW is a portal that currently houses over 100 schemes and services offered by 82 different agencies for various areas of need.

Your role is primarily to support the client in onboarding more agencies and partners onto SGW and/or backend system(s) by:

• Organising training sessions, preparing and updating editorial guidelines and materials to onboard new agencies onto SGW and/or backend systems;
• Generating and updating content on SGW and/or backend systems, which may involve re-writing of content (where necessary) to ensure that the content adhere to SGW\xe2\x80\x99s editorial requirements;
• Customising content on SGW and/or backend systems to ensure that the content is purpose-fit for use by channels;
• Liaising and coordinating with ServiceSG staff, public sector agencies, social service agencies, external partners to update/verify content on SGW and/or backend systems;
• Liaising and coordinating with translators and developers to update/verify content and/or backend systems;
• Responding/redirecting queries pertaining to SGW and/or backend systems;
• Working closely with the team to review, re-design and standardise the data taxonomy / infrastructure for SGW and/or backend systems.

Requirements:

• Diploma in English, Communications, Journalism, Marketing, or a related field.
• Experience in copywriting at a growing company
• pays attention to detail
• is good in project management and executing processes within given timelines
• has good interpersonal skills and confident in addressing basic queries from agencies and external partners
• has good writing skills
• has basic to intermediate skills in the use of Excel to support data tracking and reporting
• is familiar with technology

Working Hours: Mon - Fri Office Hours

Contract Duration: 12 months (till June 2024)

Work Location: City Hall

Salary: 3.5k - 5k

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