Senior/ Assistant Manager, Service Transformation –
Singapore, Singapore
Job Description
- Discover and utilize platforms for staff engagement, providing tailored training sessions regularly for various roles within the company, including staff interacting directly with patients.
- Oversee feedback from both staff and patients, collected both in-person and online, regarding the fusion of physical and digital experiences within the facilities.
- Identify areas within essential operational processes where digital integration can enhance efficiency, implementing solutions to address any identified shortcomings.
- Conduct on-site visits to ensure the seamless implementation of the phygital experience within the outpatient clinics.
- Innovate strategies for sharing effective practices with staff to improve the patient experience through digital tools.
- Assist institution operations teams in managing the transition to a digital-first environment, providing support in change management processes
- Have a degree in Business Administration, Marketing, Science, Engineering, Information Technology or equivalent.
- At least 2 years of working experience. Preferably experience in operations in a healthcare settings
- Proven experience in developing and implementing successful staff engagement strategies.
- Excellent communications skills with strong training competency.
EA License No: 10C4754
EA Personnel: Looi Ming Ming
EA Personnel Reg No: R1660254
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Job Detail
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Job IdJD1429382
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$4500 - 6000 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned