Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we managethe majority ofthe Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

(1) The Fundamentals - People & Performance (Joint KPIs) and Platform Value Map

• Extract and track outcome metrics and targets to the Platforms.
• Provide visibility using existing dashboards/reports.
• Use Analytics to show linkage between outcomes and drivers.
• Facilitate regular cadence to review outcome and driver metrics and GENE data insights and continuous improvements of platform outcomes.

(2) The Way we work

• Tracking and managing the creation of persistent cross-functional teams (PCFTs) with end-to-end delivery capability. This enables teams to have known capacity & capability to simplify estimation and planning, and improved delivery predictability.

(3) Advocate for Transformation Practices

• Collaborate with teams, individuals & team leads in adoption of day-to-day transformation practices like JIRA board, Team-Temperature/Customer Satisfactory (CSAT) surveys and the application of agile principles.
• Guide stakeholders to adopt transformation initiatives like D4D (Design for Data); TACO (Technology Application Capabilities Optimisation); EPPR (Engineering Platform & Productivity Review).
• Work with platform leads and stakeholders to implement Data Driven Operating Model practices like Value Map, Outcome and Driver Hypothesis, Data Driven Decision Making.

(4) Workforce Management

• Support resource and workforce strategy through accurate reporting of headcount and also contribute strategic headcount planning.

Requirements

• Bachelor\'s Degree in Computer Science, Engineering, Information Systems or equivalent the field.
• Understanding of Agile principles and methodologies eg. Scrum, Kanban etc.
• Scrum Master Certification or Agile Practitioner Certification will be beneficial.
• Strong skills in Microsoft Excel/ PowerPoint/ Word; Jira and Confluence Tools; Tableau.
• Skills in data collection, data preparation using Excel, Power BI etc.
• Skills in data visualization reports to make data understanding easier.
• Excellent verbal and written communication and good presentation skills.
• The ability to interact professionally with a diverse group, including executives, subject matter experts.
• Process positive attitudes and able to adapt to changes fast.
• Attention to details and highly organised and able to work under pressure in a time-critical environment.
• Ability to work independently and keep calm when under stress.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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