Job Description

Responsibilities:

• Use a data-driven approach to identify use cases to drive personalised customer experience and business outcomes
• Continuously reiterate and refine customer journeys on Digibank Insights and beyond, the goal is to do the right thing for our customers, and always be authentic.
• Enable from concept to design, the build and implementation of initiatives that align with Cognitive Banking strategy to achieve outcomes.
• Work with UX Design team, product managers, customer research, analytics, data science, technology, and marketing to design, build and experiment new features of a project.
• Project management and leverage on new technology to alleviate customer interactions using AI/ML capabilities within the organization

Requirements:

• Minimum of 6 years of working experience, in a similar capacity with a proven ability to drive strategic initiatives.
• Experience in managing cross-functional stakeholders including technology teams.
• Adaptable when working with ambiguity given the fast-paced nature of the industry and role. Able to navigate independently and collaborate with partners with ease.
• Efficient project management, comfortable working with data and technology teams.
• Able to connect the dots from customer journeys design to identifying key performance metrics, responsible for performance tracking every step of the way.
• Analyse data and make informed recommendations using measurable metrics.
• Strong business acumen and familiarity with the Consumer Banking business is a plus - i.e. Service & product lifecycles, and how these are linked into various ecosystems.
• Understanding of consumer banking technology and the latest trends in the industry preferred.
• Passionate about delivering a seamless and superior customer experience.
• Positive attitude, and resilient when challenged.

Primary Location: Singapore-DBS Asia Central Job: Digital Schedule: Regular Employee Status: Full-time : Job Posting: Feb 27, 2023, 4:12:08 AM