Job Description

Principal Responsibilities

• Proactively engage stakeholders globally to promote the use of FE eco-system for identifying business opportunities and potential risks through presentations and platform demos. Ensuring stakeholders fully understand the objectives, operating model and governance framework of FE eco-system
• Collaborate with stakeholders, offering healthy challenge to ensure that problem/opportunity statements are correctly framed, sufficient quality insight is captured and that desired outcomes and impacted KPIs are defined at initial concept stage
• Interpret business requirements and translate them into technical design requirements for the wider FE development and analytics teams to develop
• Work closely with FE product owner teams in a workgroup/ epic/ pod to ensure designs for platform functionalities are fit for purpose and are compatible to wholesale frontline processes
• Work closely with WCDAO Analytics teams in a workgroup/ epic/ pod to ensure designs for triggers achieve their objectives and are compatible to CMB & GB frontline processes
• Work closely with FE Implementation teams to deliver effective communications, trainings and education provided to wholesale FE eco-system front-end users
• Manage stakeholder’s expectation according to complexity and priorities
• Collect feedback and suggestions to continuously improve FE eco-system, its related and interconnected systems and processes
• Ensure all platform enhancements and triggers developed are aligned to Global Wholesale COO, FE and business line directions and priorities as cascaded by Global Head of FE & Head of Platform Innovation
• Keeping abreast of latest technologies and leading innovations inside and outside of the FS sector and applying them to the day to day role

• Proven knowledge of working in either IT, digital transformation or frontline sales environments within financial services is essential
• An appreciation of Agile development, Design thinking and Program Execution best practice; is essential
• Strong analytical and problem solving skills. Proven ability to identify business problems, analyse root causes and recommend suitable solutions that are grounded in data and insights and user/customer led in their final design
• Ability to visualize end to end journeys
• Experience in being highly accountable whilst working as part of a wider team
• Be able to interpret data and present to senior stakeholders in a clear, non-technical way to get buy-in
• Outstanding stakeholder engagement, influencing and management skills. Ability to navigate within an organization, managing conflicting views and translating them into a commonly aligned view
• Profound understanding of Commercial Banking business from a Regional or Global perspective. Good understanding of various CMB products (e.g. GTRF, GLCM, GM, Insurance, Investments, etc.)
• Solid technical skills in MS Excel and PowerPoint
• Strong communication, interpersonal and presentation skills. Strong team player
• Fluent written and spoken English