Job Description

:Key Responsibilities

• Plan, monitor and control UAT activities across both Commercial and Consumer, for both systems and products
• Create test cases based on specified requirements and user stories
• Research test data and create or manage the UAT test cases
• Verify any changes to existing information and ensure that all necessary data is available
• Ensure the test cases are complete, accurate, and up-to-date
• Communicate changes to the User Acceptance Testing (UAT) scope to all stakeholders.
• Produce and implement a User Testing Acceptance framework to be used by both Commercial and Consumer across the Singapore Branch
• Working with the Operations Lead, produce policies and standards for testing in both a test environment and production environment
• Working with the business run tests on individual components and end to end regression testing
• Document and track risks and issues identified/experienced in testing
• As part of any system implementation, complete Live (Production)Verification and validate application functionality and usability prior to broader use by all users
• Discover defects in code or design flaws before launch of system or products
• Coordinate test execution and test resources on various platforms with different devices
• Execute effective tests based on project and product manager input
• Work closely with project managers or product owners to discuss project status and any [potential] issues that may arise
• Document UAT results and provide daily or weekly status report for progress
• Provide feedback on project performance and product performance
• Responsible for planning and controlling tests, ensuring they are within budget and on deadline
• Note any successful past use cases to improve current and future test outcomes
• Develop testing programs, test data, test cases, and UAT test plans
• Initiate and implement operational improvement plans to drive productivity and efficiencies
• Ensure all relevant policies and standards are followed. Review and update policies, standards, and SOPs on an annual basis
• Represent Singapore Branch in any APAC projects needing country testing sign off
• Support Head of Operations and Operational Teams, where required.

• Holds a bachelor\'s degree
• Passionate about quality assurance
• Familiar with software quality assurance best practices
• Ability to read test scripts and scenarios
• Can identify potential issues before deployment
• Be aware of project management and agile software delivery
• Attention to detail and discipline whilst managing multiple tasks simultaneously
• Ability to learn new technologies and tools
• Strong communication skills, with high adaptability
• Mature, independent, and self-motivated
• Be a proactive, assertive, results driven individual who can work under pressure
• Proficient in written and spoken English. Mandarin is desirable
• Good decision maker
• A passion for Customer Service
• Effective change management
• Team player
• Be PC literate in MS Word, Excel, Jiraand Access
• Experience in the use of market facing platforms, policy management / underwriting and accounting systems is preferred
• A will to win and a very strong & positive CAN DO attitude

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