Job Description

COMPANY OVERVIEW
Our client is the Global Payment Services firm.

JOB RESPONSIBILITIES

• Leading on-boarding of new clients which includes communication of the products available along with live or web training as needed.
• Proactively engaging with all internal teams in the Global Payments Business to assist with resolving client issues and ensuring client satisfaction.
• Keeping clients up to date on all available system features and currency specific issues and requirements.
• Ensuring sufficient coverage to support continuous level of client service.
• Identifying and driving automation, bugs and enhancement request.
• Supporting development team with testing of allocated features, bugs and enhancement request.
• Reviewing team efficiencies and closing training gaps.
• Documenting and communicating key process/product changes to global CS teams to ensure continuity/consistency and build knowledge across regional teams.
• Managing and resolving regional escalations.
• Working with regional customers to identify holistic solutions that can be implemented globally changing the mindset of the team from incident driven to overall customer experience.
• Helping team members to maintain the equal allocation of team workload.
• Training new Joiners within the team
• Working with Head of Client Services to deliver on defined internal and external SLAs.
• This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed.
• Travel for client visits and events when required.

REQUIREMENTS

• Bachelor\'s degree in business, finance, economics, and/or equivalent work experience
• 5+ years\' relevant experience in financial industry
• Previous client support/management experience is mandatory
• Market knowledge about payment system an advantage

We regret to inform that only shortlisted candidates will be notified.
Appreciate your understanding.

EA: JAC Recruitment Pte. Ltd.
EA Licence: 90C3026
EA Personnel: R1872520
EA Personnel Name: Lum Yu Ru

JAC Recruitment