Job Description

• Pandan Crescent (transport provided at Clementi)
• 8.30am to 5.30pm, Monday to Friday
• MNC
• Permanent Position
• AWS Provided

RESPONSIBILITIES:

Connected Services:

• Initiate discussions with Product company on improvement and customizations of reports and new enhancements.
• Ensure site visits are done every year for Connected Services clients as per sales agreement.
• Takes ownership of post sales issues and drive factory to deliver solutions with deadlines.
• Manage contract renewal, connected services tiering solution, and technical support to BDM to reach target.
• Track and record keeper of service contract on the action plans, and follow up quarterly and drive factory for solutions.
• Ensure all system maintenance tasks recommended in quarterly report are delivered.
• Communicate with AP Marketing Team to ensure up-to-date information in marketing materials.
• Track and record keeper of inventory specifically for connected services Warranty & RMA.

Project Management:

• Taking ownership in ensuring operational efficiency of Corrosion and Erosion project, meeting -or- exceeding customer\'s specification, schedule and budget.
• Develops a system to ensure good engineering standards are practiced constantly across all project management; range from development of technical & commercial proposal, equipment procurement, facilitation of implementation phase, commissioning phase and final documentation.
• Focus on understanding customer needs and solving relevant pain, improving customer satisfaction.
• Taking ownership for putting in place effective process to ensure smooth transition from equipment and service quotation to implementation and commissioning.
• Continuous enhancement of existing business practices and processes to improve productivity and profitability of all projects.
• To take ownership for project budgeting and tracking of project execution.
• To anticipate risk trends for project development and provide realistic forecast to operational manager on potential risk and opportunities.

Technical Support & Site Deployment:

• Ensures that the services are delivered as per sales agreement.
• Supports sales, marketing & business growth activities like project pursuit, project discussions, seminars, presentations & product demonstrations.
• Takes ownership of deployment/site activities and drive country service teams to complete installation on time.
• Ensure Accountability on site activity completion with review of commissioning report and database.
• Oversee the commissioning of Permasense systems at customer site.
• Maintains clear record of tools and device inventory in countries and regular update of site related activities in CRM.
• Supports additional tasks and assignment given from time to time, including site visits, site survey and customer follow up.
• Drive country service team to follow up with customer quarterly to ensure system health.
• Involve in specific projects & provide support in technical requirements to maximize business opportunities.
• Conduct training to external customers, sales, LBPs & service organization.

Job Requirements:

• Degree in Instrumentation & Control/Electronics Engineering or equivalent.
• With at least 2 to 3 years relevant experience in process control/instrumentation preferably in Measurement Products.
• Fitness & confidence working at height and in industrial environments.
• Computer protocols knowledge & PLC configurations will be added advantage.
• Able to troubleshoot site installation & service support issues.
• Willingness to travel regularly including offshore.

Job Type Permanent Full Time

Working Hours Mon to Fri

Salary

Location West

Classification Engineering / Technical

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