Job Description

Location: Central area
Willing to commit at least 1 Saturday monthly (Duty allowance will be paid)
Attractive Salary package and Benefits
Fast pace working environment

The client, a Japanese MNC company, is a prominent manufacturer and distributor of quality parts in Singapore and the regional components market.

Responsible:

Generate price quotes and manage customer purchase orders.
Provide customer support and address inquiries through email, phone calls, and live chat.
Manage and resolve claims related to shipment delays, product defects, pricing discrepancies, etc.
Correct part number errors and coordinate lead time adjustments with suppliers.
Collaborate with various stakeholders to ensure smooth order processing.
Promote the adoption of our Web Ordering System among customers.

Requirements:

Holds a diploma or higher qualification.
At least 1 year of experience in order processing and customer inquiry handling.
Displays a strong service-oriented approach with exceptional customer service abilities.
Exhibits effective communication and interpersonal skills.
Capable of working independently with minimal supervision while also being a valuable team contributor.
Proficient in multitasking within a fast-paced environment.
Highly skilled in MS Office applications, particularly Microsoft Excel.

Job Type Permanent Full Time

Working Hours Monday to Friday: 9:00am to 6:00pm Saturday/PH: 9:00am to 3:00pm

Salary From S$3,000.00 to S$3,600.00

Location Central

Classification Customer Service / Call Center

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