Job Description

About the role

As a Senior Engagement Manager, you\xe2\x80\x99ll work on an ongoing basis with our largest customers to drive the utilization of the LexisNexis\xc2\xae Digital Identity Network\xc2\xae to create positive business outcomes.

You\xe2\x80\x99ll pair with Strategic Account Managers to identify and explore opportunities to leverage LexisNexis\xc2\xae Risk Solutions data and services to protect our customers from cybercriminals.

You\xe2\x80\x99ll present consultative solutions to a wide range of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. This is not a commissioned position.

Responsibilities

• Act as single point of contact and trusted advisor on all fraud related matters for clients, includes fraud detection rule and policy development.
• Working in tandem with LexisNexis\xc2\xae Risk Solutions Support, proactively monitor and communicate overall system performance to prevent potential escalations from our most valuable customers.
• Resolve fraud related queries for clients by advising and or creating/modifying fraud detection rules.
• Be able to formulate and run queries to aid the customer in obtaining basic information from the backend using Python/SQL.
• Proactively manage the engagement roadmaps for clients and ensure they always remain current and relevant.
• Providing strategic oversight for LexisNexis\xc2\xae Risk Solutions project teams integrating new use cases for customers.
• Advocating on behalf of customers with LexisNexis\xc2\xae Risk Solutions internal staff in Products and Engineering.
• Some travel may be necessary.

Requirements

• Minimum 5 years hands on experience in financial crimes fraud detection/prevention solutions. Experience working in a fraud detection team in a financial institutions/merchant or working for a fraud solutions vendor is preferred.
• Demonstrable working knowledge of API\xe2\x80\x99s, mobile SDK and web integrations is a must.
• Minimum 5+ years of demonstrable post-sales consulting experience in the fraud industry, working with business and technical internal and external teams, then translating requirements and discoveries to non-technical decision makers.
• Exceptionally strong verbal and written communication skills.
• Bachelor\xe2\x80\x99s degree in engineering, economics, statistics, or other analytical discipline, or equivalent, Masters will be preferred.
• Strong SQL and Python Skills, exposure to other higher order programming skills will be an advantage.
• Fluency with data analysis and visualization tools.
• A keen eye for detail, accuracy, and strong critical thinking skills with advanced judgment capability.

About Us

RELX is a global provider of information-based analytics and decision tools for professional and business customers.

We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. The Group serves customers in more than 180 countries and has offices in about 40 countries. It employs over 33,000 people, of which around 1/4th are technologists.

We want RELX to be a great place to work, where our employees feel valued, have equal opportunities and benefit from pay equality, regardless of their gender, gender identity, national origin, race, ethnicity, religion, sexual orientation, age or disability status. Inclusion and diversity are important to our future. We need the engagement of people from a wide range of backgrounds, experiences and ideas to achieve real innovation for our customers around the world.

About LexisNexis Risk Solutions

At LexisNexis\xc2\xae Risk Solutions, our history, and entrepreneurial spirit make us a rare combination. We never stop innovating, always looking for ways to leverage the power of insight through data and advanced analytics to help our customers solve problems, make better decisions, and improve operations. Our technologies, decision tools and data services give our customers a clear advantage in evaluating and predicting risk and enhancing operational efficiency.

Our seven brands span the following sectors: Aviation | Agriculture | Chemical | Energy & Fertilizers | Collections & Recovery | Commercial Property | Corporations & Non-Profits | Financial Services | Government | Healthcare | HR | Insurance | Law Enforcement & Public Safety |Tax

Apply today, or to learn more about opportunities with LexisNexis Risk Solutions or RELX Global, join us here:

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At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: .

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RELX