Job Description

Responsibilities

• Accountable for maximizing the business value of Control-M product suite within Singtel Group
• Planning and develop Strategic roadmaps aligning with Singtel’s Group strategies
• Participate in activities including, but not limited to POCs, product design/customizations, upgrades and evaluations
• Evaluate new tools/technologies as and when required
• Evaluate system specifications and requirements to transform them into suitable and scalable Control-M Solutions
• Expertise in Control-M Architecture, Solution Design, Installation, configuration, HA setup and administration for a distributed environment using version 9.x and later
• Experience in implementation of Control-M in Cloud platforms and migrating batch workloads from on-prem to cloud platforms (working in hybrid model)
• Experience in setting up new Control-M environment with experience in migration from a 3rd party scheduling tools to Control-M
• Experience managing Control-M batch workloads in containers and provisioning Control-M in OpenShift/Docker/ Kubernetes container platforms in a DevOps model
• Exposure to CI/CD pipeline integration with Control-M Deployments
• Experience working Agile team structures and culture with direct experience with CI/CD pipelines and using tools such as Confluence, JIRA, Bamboo, BitBucket
• Document and update Control-M Policies and Procedures
• Analyze requirements, procedures, and problems to determine the need for further automation or to improve existing systems from users
• Experience implementing Control-M Site-Standards and of Workload Change Manager
• Delivery, implementation and support of Control-M Add-ons and plug-ins such as WCM/Forecast/Batch Impact Manager/Self Service/File Transfer/SAP/Informatica etc.
• Experience in setting Control-M Role Based Access
• Ensure Control-M License compliance across Singtel Group and implement best practices to optimize license consumption within the group ELO entitlements
• Experience with Control-M SSL implementations and full Control-M Server and EM security
• Manage BAU Technical escalations
• Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance issues
• Participate in Internal and External Audits and ensure compliance
• Knowledgeable in common shell scripting and programming languages (PERL, PowerShell, Java, shell, batch, JSON, Python, C#, etc.)
• Experience in Control-M Disaster Recovery Design, DR Strategy Planning, manage and Govern Control-M DR exercises to ensure DR compliance
• Provide expert advice and guidance to the team w.r.t Control-M Solutions, issues and escalations
• Ensure integration solutions of Control-M with various toolsets/Systems likes ServiceNOW, LDAP, Elastic function as expected complying with Singtel groups standards and policies
• Control-M Batch development and scheduling skills and ability to manage critical process workflow
• Should be able to support application team with implementing Control-M for their jobs
• Coordinate with Business Domain Applications teams in providing solutions to their requirements
• Manage workload and identifying critical services and provide solution to application team to optimize resource used
• Vendor Governance over operational BAU deliverables and ensure adherence to committed SLA KPIs
• Perform duties and responsibilities specific to department functions and activities as required and assigned by supervisor

• A Degree in Computer Science / IT or equivalent
• A minimum of 10 years’ experience in Managing IT Service Delivery
• BMC Certified Control-M 9.x for Administrator

• 10+ years of experience in Control-M Engineering, Administration, Batch Job Scheduling, and Service Management concepts
• 5-7 years operations experience in incident handling and managing escalation w.r.t Control-M
• 5+ years' experience Design, Code, Implement custom scripting solutions
• Must have experience in working with Control-M version 9.0.19 or above
• Expert knowledge in Control-M: Ideal candidate to be a BMC Certified Control-M Professional or Administrator
• Experience in Control-M Architecture and Solution Design
• Experience in integration Control-M with other third-party tools and systems
• Experience working with Control-M on Cloud and Container platforms
• Office 365 tools: Outlook, Teams, Excel, Word, and Visio
• Strong understanding of Control-M concepts and components
• Using automated scheduling, diagnostic, monitoring, problem and change management tools (6 years)
• Participating in systems development and implementation projects
• Strong technical competency with recognized professional certifications in Control-M Administration
• Prior operational experience adopting ITIL best practices, ITIL certified