Job Description

Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it\'s like to be with an Employer of Choice*. Together, let\'s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel\'s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Responsibilities:

• To track and manage the orders under Operations Support Team
• To assist Manager generate and analysis operation report and make recommendation for improvement
• To assist customer and Customer fronting Unit (CFU) in provision matter
• To support Business to manage and provide excellent service to customers

The Ideal candidate should possess:

• NITEC in Engineering or equivalent
• 2 to 3 years of related experience
• Knowledge in WAN technologies - Layer 1. (e.g.: Leased Line, Internet, Metro Ethernet, SD WAN, etc).
• Experience in corporate telecommunications and networking are added advantage
• Have a passion for customer service and possess excellent customer handling skills
• Possess interpersonal and communication skills in a multicultural environment
• Good at planning and organization
• Independent and capable of decision making and problem solving
• Highly motivated and able to work independently under pressure
• Good communication and written skills in English or Bilingual preferred
• Good in report writing and presentation skills

Posses ITIL v3 Foundation, Lean Six Sigma - Yellow Belt and CCNA is an added advantage.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel