Job Description

:Support Service Head/Manager in the administrative and operational needs of the FSC at Toa Payoh. Key responsibilities:Data Management, System & Reporting:

• Provide support in generating and preparation of various reports
• Oversee record-keeping and data management for accurate reporting. This includes monitoring team progress, ensuring timely completion of tasks and align with service standards reporting requirements
• Update information across various systems on monthly basis. Track and document changes
• Report to Management of any significant updates, data breaches
• Manage use of shared IT platforms for centralised document storage including organising of documents on SharePoint
• Conduct briefings and training sessions on effective system use
• Attend to system related queries, troubleshoot where needed. Provide IT support to address technical issues and improve functionality.

Casework Administration:

• Identify and address anomalies in data and processes with Manager
• Upkeep and maintain database, ensuring proper documentation and record-keeping for audit check
• Ensure compliance with personal data protection policies and measures in daily operations
• Process referrals received from system and email
• Provide coordination and support for case allocation and notify caseworkers of assigned cases
• Support tracking of data operations.

Front Office Operations & Facilities Management

• Provide administrative support to the casework team and management
• Manage walk-ins and calls and routing of messages to relevant parties
• Assist with disbursing of funds and issuing of items to clients
• Ensure reception area and office premise are clean and tidy at the start and end of the day
• Ensure proper closure and security of office premise at end of the day,

Qualifications:Diploma or degree holder with at least 3 years of administrative experience, preferably in a social service organisationRequirements:

• Proficient in Microsoft Office applications
• Meticulous
• Good verbal and written communication and interpersonal skills
• A team player, proactive and resourceful
• Organised and able to work independently and efficiently.

Working Hours:Mondays to Fridays, 9am to 6pm (weekly Tuesday or Thursday, 12pm to 9pm)Other Information:Thank you for your application. We regret that only shortlisted candidates will be notified for interviews.About Us:Established since 1981, Care Corner Singapore has been a steadfast pillar of support for those in need and the less privileged within our community. Our journey spans over decades, dedicated to making a meaningful difference in the lives of others. At the heart of what we do is our core values of integrity, Compassion, Authenticity, Respect and Excellence as we continuously strive to develop new innovative programmes to support the needs of our community.At Care Corner, we offer a positive and collaborative work environment that promotes staff wellbeing and believes in the development and growth of our people. We recognise that our employees are our greatest asset.Join our team and be part of an innovative organisation where every role contributes to making a meaningful difference in the lives of individuals and families. Whether you are an experienced professional or just starting your career, if you are seeking a rewarding opportunity to be part of something bigger than yourself, we invite you to apply today.Visit us at www.carecorner.org.sg to learn more about our organisation and available opportunities.

Care Corner