Job Description

Job Purpose:The Manager / Senior Manager / Assistant Director will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.Duties and Responsibilities:Primary Responsibilities and Duties:1) Operations

• Manage service point operations assigned.
• Primary responsibility is for daily operations of these service points, including front counter services, administrative, and operational matters, and partnering the Clinic/Nurse Manager and doctors to solve system and process issues.
• Work with other department managers to ensure a positive experience for patients along the continuum of care.
• Responsible for ensuring that facilities are patient-friendly, safe and clean.
• Work closely with Nursing, Operational Support Services and other stakeholders for O&G specific ward infrastructure and/or building improvement projects to ensure
• adequate planning of project phases and bed closures to minimize disruption to inpatient operations,
• user requirements are adequately captured in project specifications,
• site works are carried out in compliance to hospital standards e.g. infection control,
• projects are completed on time and within budget.

2) Customer Service

• Responsible for achieving customer satisfaction targets in partnership with the Reporting Officer.
• Responsible for devising innovative ways to continually improve service levels.

3) Business Management

• Responsible for achieving the volume and financial targets for the clinical services assigned, and be responsible for developing and carrying out business plans in conjunction with the clinical heads of departments/divisions to ensure that goals are reached.
• Scope of business management includes annual financial budgeting and regular reviews with clinical heads of departments/divisions, and development of new businesses.
• Responsible in procuring and management of logistics needs for business.
• Work with HoDs for clinical service planning and business development.

4) Staff Management

• Manage a group of non-nursing staff providing customer services in service points, jointly with Clinic/Nurse Manager and conduct appraisals for these staff with inputs from the Clinic/Nurse Manager.
• Responsible for ensuring that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff recruitment and retention to achieve a stable, skilled and motivated team, in partnership with the Clinic/Nurse Manager.
• Ensure all front-liner staff receive appropriate induction, learning needs planning, orientation and training.
• Responsible for overall staff deployment.

5) Communication

• Responsible for communication plans between staff and leadership of the hospital. He/ She should ensure timely dissemination of information, escalation of issues, recommendation and implementation of solutions to problems.

Secondary Responsibilities and Duties:

• Guide and mentor junior staff.
• Disseminate and implement hospital\'s policies & procedures.
• Ensure Policy & Procedures are current.
• Perform any other duties as assigned by supervisor

Job Requirements:1) Skills and Knowledge

• Analytical and with good communication skills (written & spoken).
• Have practical knowledge of hospital operations.
• Be computer literate in Microsoft Word / Excel.
• At least five years\' working experience.

2) Personal Traits

• Positive, motivated and able to perform under pressure.
• Has initiative and able to work independently.
• Service-oriented and customer-focused.

3) Educational Qualifications

• Basic degree from a recognized institution.

National University Health System