Senior Executive Attendance Monitoring
Singapore, Singapore
Job Description
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Job no: 492954
Work type: Permanent Full Time
Location: Singapore
Categories:
We are expanding! We are looking for dedicated, motivated and detail oriented individuals with a passion to work with students. We believe in the StudentFirst approach and are looking for like minded individuals. We have available positions for Manager Attendance Monitoring, Senior Executive Attendance Monitoring and Executive Attendance Monitoring. Responsibilities:
- Provide a first point of contact for students seeking support with attendance and insurance issues.
- Refer students to the student counsellor as necessary for appropriate personal or academic support services.
- Mediate and manage student withdrawal requests, tracking/reporting, and retention strategy.
- Monitor daily attendance of students using Biometric attendance monitoring system.
- Contact and provide counselling for students who do not meet attendance requirements and/or students who are referred to by academic staff.
- Assist the student with their class leaves, leave of absences, withdrawal, and deferments.
- Check to ensure all documentations have been provided by students who are applying for Semester Leave, Class Leave and Withdrawal.
- Ensure all activities accord with current JCU policies procedures and practices
- Communicate with students using established campus networks and follow up on students who do not respond
- Completion of formalities for all new students (Medical check, uploading of documents on ICA portal, processing STP payments, and making appointments for collection of STP)
- Maintain relevant EduTrust Certification compliance with proper keeping of documents and records.
- A basic degree of diploma in related field of study. Psychology, Counselling degrees will be beneficial to your application but not compulsory.
- 2-4 years of relevant working experience.
- Relevant experience in other PEI environment.
- Knowledge of ICA regulations and STP requirements.
- Experience building relationships with customers/students and internal stakeholders from a diverse range of cultural, educational, and professional backgrounds.
- Experience with customer/student centric processes and support level
- Meticulous and self-motivated team player.
- Good communication skills.
- Able to work under pressure in a fast-paced work environment.
- Strong ability to multitask, prioritize, problem-solve, and execute in a timely fashion.
- Staff Discounts with selected merchants
- Sponsorship for Continuing Education/Workshops
- Medical and Dental Insurance
- Up to 25 days Annual Leaves and CNY Break
Please apply via https://careers.jcu.edu.sg/cw/en/listing We thank you for your interest and regret we are only able to notify shortlisted candidates. The University reserves the right to invite applications, not to make an appointment or make an appointment at a lower job grade. The Singapore campus of James Cook University (registered as James Cook University Pte Ltd in Singapore) is a wholly owned company of James Cook University Australia. The University offers Bachelor & Master Programs in Business, Psychology, Information Technology & Education at the Singapore campus of James Cook University.
Advertised: 22 Mar 2023 Singapore Standard Time
Applications close: 04 Apr 2023 Singapore Standard Time
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Job Detail
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Job IdJD1302930
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned