Job Description

About us
About SATS – Feed and Connect Communities SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies. Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.
Key Responsibilities

• Review causes of baggage mishandling, accidents, flight delays or complaints and design follow-up plans pertaining to deployment, procedural or infra-structural changes;
• Manages and assign duties to the Baggage Admin, Baggage Line Training, Baggage Performance & Statistics teams;
• Collates and analyses performance statistics/reports and work out operations to identify root causes of poor performance (e.g. flight delays) so that preventive/corrective actions can be taken;
• Attends to all Baggage Reconciliation System-related issues including presentations, operational cutover and billings;
• Plans for T1/2/3 operations including procedures, manpower and equipment requirement;
• Reviews, updates and refines operating procedures, guides/manuals with close consultation with HBS, Operations and senior staff;
• Handles the ISO, ISAGO and other audit certifications, documentation and audit for Baggage and Lost & Found;
• Handles all safety and security related issues for Baggage and Lost & Found. Provides prompt reporting of Industrial and Vehicular accidents. Sits in the Safety Committee;
• Takes charge of Industrial Relations for Baggage and Lost & Found;
• Attends to staff and staff welfare matters such as recruitment, terminations, loans, change of duties, transportation, annual and medical leaves;
• Manage department budget in close consultation with HBS, Operations and senior staff;
• Administer the staff annual appraisal and regular assessments;
• Administers issuance of uniform to staff;
• Any other Projects as assigned by Reporting Officer;

• Bachelor Degree Holder
• Experience in the aviation industry would be an advantage
• Resilient, resourceful, creative and collaborative traits, and good interpersonal skills are required for this position
• Possess good organizing, problem solving and supervisory skills and abilities
• Possess strong communication skills
• Team player who can manage multiple stakeholders
• Meticulous in his/her work output