Job Description

About UsHeadquartered and listed in Singapore, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 31 March 2024, CLI had S$134 billion of assets under management as well as S$100 billion of funds under management (FUM) held via six listed real estate investment trusts and business trusts, and more than 30 private vehicles across Asia Pacific, Europe and USA. Its diversified real estate asset classes cover retail, office, lodging, business parks, industrial, logistics, self-storage and data centres.Policies and Procedures

• Compilation of data concerning new developments and irregularities at sites and update to superiors.
• Provide data analysis of operations and perform routine reports compilation.
• Provide operational assistance, analysis of operations and perform routine activities to meet quality requirements and customer service.
• Implement plans for operational excellence, department goals and operations standards.
• Maintain high level of service standards to our Tenants and Customers.
• Review and recommend improvements for systems and procedures.
• Monitor and conduct the cost effectiveness of the car park operations. Ensure the car park operations runs smoothly and efficiently.
• Monitoring and Tracking of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) of contractors.

Car Park Operations

• Manage and lead a team/contractors in supporting operations at the respective Car Park Clusters.
• Responsible for the efficiency and effective control of daily car park operations.
• Monitor the cost effectiveness of car park operations.
• Conduct regular car park visits and audits to maintain operations standard in terms of cleanliness, discipline, politeness and other standards set by the company.
• Attend to Carpark Operations matters escalated by contact centre and work closely to resolve operational cases efficiently.
• Conduct revenue protection and enforcement exercise, and in prevention of any possible revenue leakages.
• Attend to any ad-hoc meetings at site or at HQ, and any other duties as and when assigned by Management.

Job Requirements

• Minimum Diploma in any discipline
• Experience in Operations and Customer Service Management
• IT-savvy & proficient in MS Office especially Excel and meticulous in numbers / reports
• Strong analytical skills and able to work well with cross functional levels and external service providers
• Team player, meticulous & customer service oriented with excellent organisational and administrative skills
• Independent with supervisory experience

Benefits

• Comprehensive medical coverage
• Training and development opportunities
• Subsidised rates at Ascott serviced residences
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.Only shortlisted candidates will be notified.

CapitaLand