Job Description

Broad Function
Support e-Medical Record Office (e-MRO) to ensure smooth and efficient running of operations, management of processes, departmental goal setting and strategic initiatives.

Key Responsibilities and Duties
Specific

• Assist in the planning, mapping and evaluation of all operational activities in the management of medical records (inclusive of scanning/digitisation of records), records storage and medical records and medical reports processing
• Assist in the writing of work instructions related to e-MRO
• Assist in the smooth operations of the department and provision of quality services to internal and external customers
• Ensure provision of patient records to doctors, nurses and other clinical staff where required
• Ensure documented policies, procedures and standards in e-MRO are updated to ensure relevancy and quality for e.g. release of information, confidentiality, information security, information storage and retrieval and record retention and authentication of health record documentation
• Assist in managing vendors effectively and efficiently
• Perform continuous review of workflows, systems and procedures to identify areas for improvement
• Assist in the development of training materials and provide guidance to staff to ensure that all medical records are accessed and managed under strictest confidentiality and security
• Identify and correct service discrepancies (if any) promptly and work on process improvement by training staff to rectify service lapses
• Recommending and reviewing system enhancements to support change in processes

General

• Provide secretariat support to divisional/departmental meeting, committees, taskforce and workgroup meetings as required
• Provide support in other WH-related projects and tasks

Job Requirements

• Degree in any discipline with 2 years working experience preferred, preferably in an operations or service background
• Experience in healthcare operations preferred
• Possess ability to plan, organize, supervise and execute plans
• Strong project management skills
• Analytical and innovative thinker
• Service-oriented with good interpersonal and communication skills
• Good team player and ability to manage relationships (internal and external)
• Ability to work independently and also in a team

Please be informed that only applications submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/joinus), JobStreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), Singapore Nurses Association (sna.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.

Institution

Woodlands Health (WH)

Job Family

Administration

Working Hours

Office Hours

Education Level

Bachelor Degree

Job Level

Junior Executive

Employment Type

Regular Full-Time