Job Description

What\'s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline:- Serve all with Love.
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
• Work-Life balance: Attractive leave days to rest and re-charge.
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

The Centre of Quality, Informatics & Innovation comprises 5 units, Clinical Informatics, Quality Resource Management, Bed & Surgical Booking Office, Medical Record Office and Innovation.

The team is looking for candidates experienced in Quality Improvement methodologies, training and Project management skillsets build an innovative culture and support the planning and development of innovation projects.

The responsibilities are as stated below.

• Lead the sustainability of the Pathway to Innovation curriculum and content
• Conduct Quality Innovators training and workshops for intra-hospital staff.
• Guide a nominated Quality Innovators to build an innovative culture within their departments.
• Lead in the re-design of patient and caregiver journeys, solving real problems and pain points.
• Seek insights from patients and caregivers to refine the problem statement.
• Support stakeholder departments in planning for monitoring and evaluation of interventions.
• Translate the insights into tangible implementation which address needs and operational goals.
• Act as a change agent and driver to instil a continuously improving, productive and patient-centric culture.
• Responsible for assuring the service and clinical quality meet regulations as defined from the Ministry of Health\'s Private Hospital and Medical Clinics Act as well as fulfilling external Quality audit requirements
• Promote a culture of service excellence amongst staff to deliver patient satisfaction in our service delivery and a safe reporting culture to facilitate quality empowerment from all staff.
• Identify lapses in the service delivery to ascertain the patient safety risks and appropriateness to achieve high standards of clinical quality targeted at the execution of systemic improvements.
• Plans, drives and executes quality improvement projects at hospital levels.
• Analyses the trends from key unit incident management indicators for management reporting.
• Investigates and identifies root causes for specific trends of Quality related Issues.
• Secretariat support for Quality Assurance committees, including the case presentation preparations for Mortality & Morbidity rounds, Serious reportable events and other quality platforms.
• To evaluate and triages complaints, incidents service feedback to identify areas for improvements.
• To Investigate and coordinate investigation of complaints related to medical management or service lapses.

How to Succeed

• A Degree qualification in Business/ Industrial Design/ Engineering.
• At least 5 years of relevant work experience with operations or service background. Those with experience working in the healthcare industry will have an advantage.
• Experience using the Design Thinking framework and other human-centred design techniques, including persona development, jobs-to-be-done, crafting of insights, journey mapping, rapid prototyping and building wireframes and clickable/physical prototypes is highly preferred.
• Experience in application of Human Factors, Human Factors Intervention Matrix (HFIX) or Behavioural Insights will be an advantage.
• Experience in facilitating workshops and conducting training.
• Personality traits: highly self-driven and self-motivated, exceptional interpersonal skills, positive attitude, perseverance to overcome obstacles.
• Excellent planning, analytical, problem solving and communication skills (written and verbal).

Additional Information

Career Level

Senior Executive

Qualification

Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree

Years of Experience

5 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Mount Alvernia Hospital is Singapore\'s first private and only not-for-profit Catholic acute tertiary care hospital. We provide compassionate, excellent and holistic healthcare to all, regardless of race or religion.

The hospital is a 304-bed general acute care medical institution; with tertiary medical capabilities and two multi-disciplinary medical specialist centres. The hospital is supported by over 1,300 accredited doctors, with about 150 specialist doctors located on the campus. An exempt charity, the hospital\'s annual surplus goes into developing and upgrading the hospital, supporting the Assisi Hospice and community outreach activities such as our outreach medical clinic for the poor and underserved, to SERVE ALL WITH LOVE.

Additional Company Information

Registration No.

T08CC4085D

Company Size

501 - 1000 Employees

Average Processing Time

14 days

Industry

Healthcare / Medical

Benefits & Others

Dental, Medical, TBA, TBA, Based on job type

Company photos

1/2

Mount Alvernia Hospital