Job Description

:

• Attend to the needs of internal/external customers professionally and timely such that the customers vehicle turnaround time is kept within guideline.
• Coordinate with relevant parties such that the repair or service is done according to customers needs and in accordance with the manufacturer guidelines.
• Diagnose and provide professional advice for appropriate repairs or servicing and/or technical assistance.
• Keep customers updated with the progress of work.
• Assist in the daily operation of the service center/workshop.
• Handle 1st level of complaint cases, meet up with customers, generating and assist to collate CSI, backorder, debtors, WIP, MTD,

• Prepare monthly reports and service letter as and when required
• Liaise with in-house Legal Counsel on legal and CASE cases.

• Perform functional role to support QL customer service team during peak period or manpower shortage situation.

• Work closely with SM/ASM to look into service gaps/areas for continuous improvement and implementing counter measures and evaluation plans to close service gaps (focus on workshop support).
• Manage a team of contractor at Ubi and/or Alexandra workshop as per contract.

• Any ad-hoc tasks assign e.g., liaising with vendors, contractors and discussion with Business Development to launch after-sales promotion activities etc.

Job Requirement

• A Degree or Diploma in Business Administration or min. a Higher Nitec in Automotive Engineering.
• Minimum 3 years relevant working experience in customer service industry.
• Proactive and independent with positive attitude.
• Strong customer service mindset.
• Working Hours : Mon to Fri, 8.30am 5.30pm, Alternate Sat 8.30am -12.30pm
• Working Location: Alexandra Road

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9753

EA Registration Number: R1111375

EA licence number 02C4944

EA Personnel: Lee Hui En Ashley

People Profilers