Job Description

Feedback Management (Manage Quality Service Manager\'s hotline, email, ePES, and others)

Acknowledgement within 2 working days. Feedback responded/closed within 14 working days. Ensure timely response within stipulated service standards; including investigations, service recovery, follow-up with staff to address the issues raised and crafting of replies to feedback providers to close the feedback loop.

Wow Experience

Assist in positive Patient Experience at Main Lobby including service aspects, decorations, signage; and review display of compliments at respective locations.

Schedule Management

Responsible for scheduling, booking of venues, including setting up meetings through Zoom, Skype, meeting rooms, engagements and other appointments and ensuring there are no scheduling conflicts. Welcome guests by greeting them, in person or on the telephone; and answering or directing enquiries.

Office Management

Manage office administration, including office supply inventory, on boarding of new staff, managing IT needs and office equipment maintenance, SAP Purchase Orders amongst other office duties assigned.

Information Preparation

Collect, prepare and format information for internal and external distribution. Write notes of meetings, emails and reports. Research, analyse and compile data for reports, and create computerised presentations.

Records Management

Set up and manage department records, both electronic and paper filing systems, as well as ensuring that records kept are in compliance with all applicable record-keeping requirements.

Administration

Support the administrative functions of the various service initiatives including training, service recovery, feedback management, service recognition, patient focus groups and so forth. This includes data entry and simple analysis. Role also encompasses auditing of service programmes to ensure compliance. Research, analyse and compile data for reports, and create computerised presentations.

Requirement

• Good proficiency in Microsoft Office applications such as Word, Excel and PowerPoint
• Excellent verbal and written communication skills
• Organised, logical thinker, with good coordination and time management skills
• Team player, pleasant disposition, approachable, with strong interpersonal skills
• Independent worker, with good initiative, and able to work on several things at once
• Comfortable with ambiguity, unchartered territory, and enjoy challenge

If the role sounds interesting to you, please contact \'careers_alexandra@nuhs.edu.sg\' to understand more on the role. Please indicate the position that you are interested in the subject heading.

National University Health System