As part of the Road to 10 Strategy, Janssen Asia Pacific has identified best-in-class Patient Experiences as a critical enabler to achieving business ambitions. As such, a revitalized approach to Patient Solutions has been identified as a foundation element of our strategy.
In the newly created Senior Manager, Patient Experience role, you will be responsible for building an industry leading capability in patient experience across the APAC region. You will enable deep insights, action orientation and measurement of impact across the patient journey and will be responsible for elevating and enabling a regional approach through change management principles, and capability development leveraging regional scale and cutting-edge technology.
These programs are critical in the way that we bring products to market and support Quality Use of Medicines to ensure an industry leading customer and patient experience. You will bring your deep understanding of how best to support patients on their treatment journey and a passion for exploring new approaches to enable the APAC markets to deliver a compelling value proposition and seamless experience for customers and patients alike.
In carrying out your role, you will demonstrate an unwavering commitment to compliance, quality, customer centricity and patient safety. You will have the ability to deliver on current business requirements whilst future proofing our offerings through innovation and refinement.
Key Role Accountabilities & Activities:
Lead and Enable Regional Patient Experience
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