Job Description

Overview

You will provide administrative support to HQ Dental Services and responsible to ensure the smooth operations of the day-to-day operations of the Dental clinic. You will also be involved in planning and implementing strategies, proposals and activities to improve work processes and service quality, and work collaboratively with the clinical, nursing and allied health professionals.

Job Responsibilities

You will be responsible for the following:

1. Manage Clinic Operations:

a. Work closely with HQ Dental, Dental Heads and all relevant stakeholders to ensure smooth running of daily clinic operations

b. Oversees and manage clinic manpower

c. Inventory control

d. Assist in coordination of renovations

2. Feedback/Complaint Management

Assist the Dental Director in:

a. Overseeing the follow-up of feedback and complaint on clinical matters

b. Overseeing the handling of medico-legal complaint to ensure proper investigation and input from staff concerned and where relevant, seeking views and opinions from specialists

c. Co-ordinate with lawyer, Medical Insurers and where relevant, Dental Officers/Dental Surgeons\' insurers to ensure closure of case, after addressing concerns of patient and family members.

3. Manage clinical related issues

a. Manpower related issues raised by Dental Heads

b. Coordinate and prepare for DOPEX changeover

c. Oral Health Promotion

4. Coordinate meetings

a. Coordinate meetings and minutes taking

5. Workplan,KPI and management reports

a. Prepare and update reports5

6. External audits

a. Maintain documents for external audits (e.g. ESS)

b. Prepare policies, procedures and work instructions for clinical processes in order to facilitate patient safety and quality care

7. Dental Audit / Electronic Health Record (EHR) review

a. To schedule and co-ordinate audits in clinics

b. Schedule and co-ordinate review of consent forms in clinics

c. Generate and analyse of audit outcomes on monthly, quaterly and annual basis

d. To ensure that EHR review is done for Dental Officers, OHTs and Dental Surgeons every quaterly

Requirements

• Bachelor Degree or equivalent in any discipline with at least 2 years of working experience
• 1 year contract position
• Experience in operations/administration in healthcare sector will be an added advantage
• Pleasant disposition, excellent interpersonal and communication (verbal and written) skills
• Strong analytical, people management and problem solving skills
• Ability to work independently and as a team
• Proficient in Microsoft Office applications
• Ability to multi-task and work under tight timelines

National University Health System