Job Description

About us
SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies. Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.
Key Responsibilities
Essential Duties and Responsibilities

• Responsible for building and sustaining long-term relationships with clients across various seniority levels.

• Develop an in-depth understanding of clients’ needs to prepare customized solutions.

• Ensure that key account issues and complaints are resolved in a timely manner, liaising with internal operational management teams to ensure smooth and consistent delivery of services.

• Work to create cross-functional engagements with other internal departments to align goals and approaches that facilitate smooth achievement of key account objectives.

• Business Intelligence - gather innovative products, as well as trendy food ingredients to keep client’s menu up-to-date.

• Product development – with deep understanding of client’s airline catering operations, to propose new meal concepts, and maximize value of products by tailoring to key client’s needs.

• Project management - work with key account on ideating, prototyping, testing, and implementation of in-flight product, within the given timeline.

• Identify new business channels with key account client.

• Track feedback of new implementations, resolve issues and complaints.

• Anticipating key account changes and improvements, and communicating with internal operational teams to pre-empt them.

• Analyzing client data to provide customer relationship management

• Takes charge of the joint score card with SIA to enhance service delivery and ensure service consistency for SIN Hub.

• Able to write and speak fluently.

• Degree holder with at least 3 years of account management or operational experience background
• Firm and be able to think on the feet in order to manage the ground staff
• Possess effective communication skills with a drive to succeed
• Able to multi task in a fast pace environment
• Able to write and speak fluently
• Sociable, passionate, committed and enthusiastic