Job Description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Senior Facilities ManagerRole PurposeAn exciting opportunity has arisen for a Senior Facilities Manager who will manage all high performing operational aspects of the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local requirements. The Senior FM will oversee the teams in EMEA supporting all on account. This role is client facing and candidate must be able to exhibit exceptional customer and stakeholder service andcommunication.What this job involvesThe key focus for this role will be to support the team in EMEA to ensure clear management and ownership in driving the internal operations of stakeholders and its clients. Ensuring services to the highest possible standards are delivered within adequate timeframes as well as representing the client and JLL values in appearance, presentation and manners throughout the EMEA portfolio.In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners.You will be instrumental in ensuring the EMEA workplace delivers a great experience for visitors and staff whilst also overseeing some remote sites. Your ownership of these multiple sites and people management to ensure you have happy customers in your whole community and your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.Promoting high level of satisfaction among client users by promptly responding to their service requirements.Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellency in customer service and deliveryResponsible locally for Building Management Systems, PPM Schedules, Task System, EHS and Quality ComplianceEnsures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocksDevelops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents and all of the FM vendors to ensure that they fully understand the Client culture and become partners in delivering a high-quality serviceMonitor PPM schedules, O&M\xe2\x80\x99s, warranties, Task System, Asset & Life Cycle RegistersResponsible for Health & Safety during events, including contractor supervision, reviewing of H&S documentation and working closely with the Health & Safety ManagerMonitors and ensures office housekeeping and cleanliness is delivered to highest standards and that soft services functions are delivered in a timely efficient and customer orientated fashionProactively manages spend and budget locally in line with JLL policies and procedures including the processing of PO\xe2\x80\x99s, invoices, budgets, service charges, rates, rent, insurance and local taxes etc. as applicableSound like you? To apply you need to be able to demonstrate the following skills and experience:Bachelor\'s degree or equivalent facilities or property management experience.Strong FM Background with a proven ability to understand and interrogate hard service / soft service delivery.Ability to react quickly and decisively when faced with a problem or issueAble to work off their own initiative and with minimal directionStrong team player with a commitment to support their colleaguesAble to demonstrate superior people management skillsAbility to work under pressure and to tight deadlinesKnowledge of building systems, HVAC, electrical, mechanical, and plumbing services.Superior client relationship management skills.Strong leadership, supervisory and people management skills across multiple service lines.Ability to work without supervision and drive positive outcomes.Experience in a customer facing environment within technical FM services.Experience with event management and planning.Must be able to demonstrate flexibility in relation to type of works carried out and availability.Excellent written and oral communication skills, including presentation and negotiation skills.Ability to display initiative, confidence, and professionalism at all timesMust be prepared to travel in order to support region wide deliveryAbility to plan and manage financials within budget and time constraints as well as identify cost savings and avoidance opportunities.Experience with contract management, vendor management and small capital projects.Computer proficiency with MS Office and Computerized Maintenance Management System (CMMS).Able to demonstrate knowledge of local health and occupational safety requirementsExperienced in dealing with critical facilities and vendor management for specialized servicesStrong written and verbal English as a second languageYou also need to be:Self-motivated; confident & energeticFlexible \xe2\x80\x93 able to adapt to rapidly changing situationsGoal-oriented \xe2\x80\x93 able to focus on meeting all performance targetsA strong communicator \xe2\x80\x93 good presentation skills and possess strong verbal & written communication skills (English & local language)Critical Competencies for SuccessFirm First mind-setAble to cooperate and work well with others to meet targetsSupport the team effectively as and when neededProven ability to commit to flawless execution while complying with firm\xe2\x80\x99s procedures and standardsClient Focus & Relationship ManagementDemonstrate and ensure to instil a culture in the team that match our \xe2\x80\x98I am JLL\xe2\x80\x99 core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the CustomerAble to interact with the general client staff & vendors with easeAbility to manage conflict and conflicting prioritiesDemonstrates ability to work with vendors to deliver efficient servicesDemonstrates proactive & professional approach to customer serviceProject Management & Organizational SkillsProven ability to manage multiple and complex operational matters on a daily basisDemonstrates ability to prioritize and manage the completion of projects in an efficient and timely mannerWhat you can expect from usYou\xe2\x80\x99ll join an entrepreneurial, inclusive culture. One where we succeed together \xe2\x80\x93 across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...Apply today at jll.com/careers.Location:On-site \xe2\x80\x93SingaporeJob Tags:Transitions Gap RoleIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle