Job Description

At Hotel Indigo\xc2\xae we deliver inspired service. In all we do, we are vibrant, curious and original. Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident. Be curious by being aware of our hotel and neighbourhood and going out of our way to help guests learn and discover what\'s going on. Be original by building connections with our guests and being imaginative to create memorable experiences. Join us as a Senior Human Resources Executive in Hotel Indigo Singapore Katong & Holiday Inn Express Singapore Katong! You\xe2\x80\x99ll have ambition, talent and obviously some key skills because, for this vital role, we\xe2\x80\x99re looking for someone who can: Financial returns:

• Assist in the creation of and work within the established Human Resources department budget and control expenses.

People:

• Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
• Educate and train managers on progressive discipline processes in accordance with hotel or company policies including progressive disciplinary process, performance management process, and related programmes to foster productivity, and enhance performance.
• Conduct new team member orientation providing information on hotel or company standards, policies, procedures, rules and team member benefit programmes.
• Support the maintenance of accurate and up-to-date personnel files and records for all employees.
• Support Manager to ensure hotel or company hiring standards and applicable laws and regulations are followed in a timely manner for recruiting and selection processes. Build relations with outside contacts.

Guest experience:

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
• Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience

Responsible business:

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in the local community.
• facilitate resolution through your employee relations programmes. Escalate serious issues in a timely manner.
• Collect and maintain data from exit interviews Ensure compliance with relevant employment laws and hotel or company policies and procedures. Conduct annual HR compliance/standards self-audit.

Requirements for this role:

• Diploma holder with a minimum of 4 years experience in a similar capacity in hotel operations
• Strong knowledge in local labour laws
• Excellent organisational, communication and presentation skills
• Highly meticulous with a strong attention to details
• A hands-on person, able to multi task
• Have a vibrant personality

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Duty Meals
• Birthday Off
• Medical Benefits
• Dental Benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow Opportunities

What\xe2\x80\x99s more, because your career will be as unique as you are, we\xe2\x80\x99ll give you all the tailored support you need to make a great start, be involved and grow. And because the Hotel Indigo brand belongs to the IHG\xc2\xae family of brands, you\xe2\x80\x99ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world. So whoever you are, whatever you love doing, bring your passion to Hotel Indigo and IHG and we\xe2\x80\x99ll make sure you\xe2\x80\x99ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com or click apply.