Job Description

Do you want to be part of a leading international technical service provider to the global #Gaming Industry with studios in Asia, Europe, North and South America? You'll be the main point of contact Do you want to be part of a leading international technical service provider to the global #Gaming Industry with studios in Asia, Europe, North and South America You'll be the main point of contact on IT matters for Electric Square studio in Singapore. Providing 1st and 2nd line technical support to requests from users for all PC, hardware, software, while meet clients' security and privacy expectations and ensure feedback to the IT regional team. You will also be providing monitoring and maintaining computers, servers, systems, and networks. Duties and Responsibilities: Perform Day to Day responsibilities including but not limited to integrating and debugging tools, responding to escalated IT tickets, troubleshooting production environment, writing technical documentation. Uses strong analytical skills to diagnose problems (hardware, software, network, sysadmin etc.) and determines appropriate solutions. Demonstrates strong knowledge of Windows-oriented environment, commonly-used concepts, practices, and procedures within IT industry standards and corporate help desk procedures. Use and maintain up to date our Knowledge Base based on your latest troubleshooting and/or best practices. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals and stays current with system information, changes and updates. Knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. Requirements: Graduate in Computer Science, Information Technology, related field, or 10 years of experience in a similar capacity. Good written and oral English communication skills. Experience working in an IT support role or qualifications in a related discipline. (ITIL, MCP MCTIP, MCSE, MCSA) Strong experience with Linux and/or Windows oriented infrastructure Strong experience with scripting, PowerShell and/or Bash Strong experience with virtualization technology: Hyper-V / VMWare Strong experience in troubleshooting desktops issues: DNS, DHCP, Network, VLAN, Software debug Strong understanding of IT Infrastructure, Windows 10, Windows Server 2016/2019, Exchange Server, Office 365, Active Directory High-level of problem-solving skills Strong interpersonal and collaborative skills Additional: Competitive salary and benefits Multicultural/Internal working environment Working with the biggest names in the gaming industry Online Training platform with current and next-gen technology courses Different in-house career opportunities