Job Description

Role & Responsibilities:

• Manage and lead the IT service management function for the APAC region, reporting to the Global IT Head
• Develop and implement IT service strategies, policies, and procedures to ensure effective IT service delivery.
• Due to the seniority of this role, the candidate must be comfortable with managing senior stakeholders and business heads to identify, discuss and resolve IT issues and incidents
• Collaborate with cross-functional teams to define service level agreements (SLAs) and establish metrics for service quality monitoring across the region, both for existing services offices and newly set-up ones.
• Take lead on setting the strategy for APAC Service Desk (APAC including Greater China and India)
• Maintain a deep understanding of the company\'s IT infrastructure and provide recommendations for infrastructure enhancements and upgrades.
• Work closely with the DevOps team to ensure seamless integration and deployment of infrastructure changes.
• Manage relationships with external vendors and service providers to ensure service level agreements are met.
• Lead and mentor a team of IT professionals, fostering a culture of continuous improvement and growth.

Requirements

• At least 5 to 8 years of related experience, with past experience in Team Management
• ITIL Certified (V3 or V4)
• Familiar with ServiceNow or Zendesk
• Experienced in Vendor Management - Including writing up business cases for new vendors
• Proven ability to effectively manage IT service operations and ensure service level targets are achieved.
• Bachelor\'s degree in Computer Science, Information Technology, or a related field.
• Candidates with immediate availability or on short notice period will be highly preferred

If this role is interesting to you and you\'d like to find out more, please send over your updated CV to joycelin.goh@oliverjames.com.

EA Licence: 20C0336

EA Number: R1873406

Oliver James Associates