Job Description

We are seeking a

hands-on

person

who can oversee daily IT operations while driving infrastructure improvements and digital initiatives. The Senior IT Support Engineer will support end-users, and align IT projects with business growth across regional offices.

Key Responsibilities:

Perform day-to-day IT operations, troubleshooting, and helpdesk support. Administer and maintain Windows Server, Active Directory, Microsoft 365, VPN, and firewalls. Manage IT infrastructure, data backup, and ensure network & cybersecurity compliance. Coordinate and liaise with external consultants/vendors for efficient cyber/network system operation. Drive IT improvement projects including ERP enhancement, cloud migration, virtualization, AI integration, and endpoint management. Maintain strict data security and confidentiality across all systems and access levels. Oversee IT asset procurement, inventory, documentation, and vendor management. Liaise with senior management to align IT strategies with business directions. Supervise, guide, and develop IT team members, including setting SOPs and performance standards. Prepare and manage IT budgets, cost control, and operational expenditure. Conduct annual IT strategic planning in-line with corporate goals.

Requirements:

Degree in IT, Computer Science or related discipline. Minimum 5 to 8 years of IT support / infrastructure experience with supervisory exposure. Strong hands-on knowledge in Microsoft 365, Windows Server, VPN, and Firewalls. Familiar with VMware, cloud platforms (Azure, AWS or AliCloud), and ERP systems. Good understanding of manufacturing and finance workflows and their integration with ERP systems. Excellent communication, leadership, and stakeholder management skills. Bilingual in English and Mandarin to liaise with users and support teams based in China. * Proactive, organized, and able to balance both strategic and operational responsibilities.