Essential Functions: Based in Singapore and reporting to the Asia IT manager, you will be responsible for:
Provide onsite and remote support for IT issues: software, hardware, network, and security.
Perform hands-on fixes at PC level including installing and upgrading HW/SW, configuring systems and applications.
Perform preventive maintenance by monitoring / checking IT equipment including workstations, video conferencing, phones, printers, and network equipment.
Administer users, groups and organizational units in Microsoft Active Directory using Active Directory Users and Computers.
Perform multiple IT projects as a project leader or member, activities, and tasks simultaneously.
Train employees in the proper use of hardware and software; create/maintain documentation; Identifies specific training resources to improve customer usage of technology tools.
Work with various stakeholders to enforce corporate requirements and with global IT team to implement corporate standards.
Responsible for managing IT budget and expenditure.
Managing supplier relations and negotiating contracts, prices, and timelines
Knowledge, Skills, and Abilities:
Extensive technical and working knowledge experience related Help Desk ticket system such as Zendesk, ServiceNow.
Service and management experience on OA facilities (e.g., printer, Conference Phone, Video Conference)
Service experience on Windows 10&11 and Microsoft Office365 platform
Hands-on experience with VM and Cloud (Azure) environment
Project management experience in IT infrastructure implementation
Understanding of budgeting/CAPEX/OPEX
Problem solving, communication and interpersonal skills a long with patience, a customer-friendly attitude, and the ability to work in a virtual team environment.
Minimum education and work experience required:
Bachelor\'s degree or above in IT or related major
8-10 years of experience in IT Help Desk environment supporting PC hardware and software.
Ability to work independently.
Good communication skills (English) both verbal and written.
IT certification in Microsoft, Linux, Cisco, or similar technologies is a plus.
ITIL certification or basic understanding of ITIL methodology is preferred.
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.