Job Description

Essential Functions:

Based in Singapore and reporting to the Asia IT manager, you will be responsible for:

• Provide onsite and remote support for IT issues: software, hardware, network, and security.
• Perform hands-on fixes at PC level including installing and upgrading HW/SW, configuring systems and applications.
• Perform preventive maintenance by monitoring / checking IT equipment including workstations, video conferencing, phones, printers, and network equipment.
• Administer users, groups and organizational units in Microsoft Active Directory using Active Directory Users and Computers.
• Perform multiple IT projects as a project leader or member, activities, and tasks simultaneously.
• Train employees in the proper use of hardware and software; create/maintain documentation; Identifies specific training resources to improve customer usage of technology tools.
• Work with various stakeholders to enforce corporate requirements and with global IT team to implement corporate standards.
• Responsible for managing IT budget and expenditure.
• Managing supplier relations and negotiating contracts, prices, and timelines

• Extensive technical and working knowledge experience related Help Desk ticket system such as Zendesk, ServiceNow.
• Service and management experience on OA facilities (e.g., printer, Conference Phone, Video Conference)
• Service experience on Windows 10&11 and Microsoft Office365 platform
• Hands-on experience with VM and Cloud (Azure) environment
• Project management experience in IT infrastructure implementation
• Understanding of budgeting/CAPEX/OPEX
• Problem solving, communication and interpersonal skills a long with patience, a customer-friendly attitude, and the ability to work in a virtual team environment.

• Bachelor\'s degree or above in IT or related major
• 8-10 years of experience in IT Help Desk environment supporting PC hardware and software.
• Ability to work independently.
• Good communication skills (English) both verbal and written.
• IT certification in Microsoft, Linux, Cisco, or similar technologies is a plus.
• ITIL certification or basic understanding of ITIL methodology is preferred.

Cognex